Author: SolimarInt

One of Solimar international’s current projects is helping develop tourism strategies for two fairly small regions of the Republic of Georgia, Mtskheta Mtianeti and Samtskhe Javakheti. The project is kicking into gear, with timelines and projects being identified and implemented.

Last week, Solimar International’s president Chris Seek spent several days in the Republic of Georgia for a series of meetings and events to assess the tourism strategies that Solimar has developed for the two regions. He presented the proposed strategies to Georgian and World Bank officials, who will discuss and decide on a finalized plan.

In the coming weeks, a list of objects to be rehabilitated will be revealed within the framework of this regional development project. We are looking forward to seeing where the project will take us from here!

Project Beginnings

International tourism is one of the largest contributors to the Georgian economy and there is demand for the development and improvement of the tourism sector, with the aim to stimulate local economies and provide much needed employment throughout the country.

Through a grant from the World Bank, in conjunction with the Ministry of Economy and Sustainable Development and the Georgia National Tourism Administration (GNTA), Solimar developed a national tourism strategy that has improved planning, developing, managing, and marketing the country’s many rich natural and cultural resources, and has resulted in an increase of money spent per visitor.

Previous Work in the Kakheti Region

Recently, Solimar completed another project in Georgia. Based in the Kakheti region, this project was sponsored by the World Bank in a region with a low level of tourism competitiveness primarily because it lacked professional tourism services and was therefore not well-known in the major international tourism markets. To stimulate tourism and generate income for local communities, Solimar and its partners increased awareness of the Kakheti region’s tourism assets and improved tourism capacity of stakeholders.

Through this strategy, the region has seen a tremendous boost in the economy, the creation of much needed employment, and a rise in private sector investment. This sustainable strategy has been critical for the success of the region and its people since the project’s implementation.

Designing a Strategy for the Mtskheta Mtianeti and Samtskhe Javakheti Regions

Using this work as a template, Solimar has produced similar strategies for the Mtskheta Mtianeti and Samtskhe Javakheti regions, to be implemented by 2020. These strategies will focus on two components: product development and marketing.

The product development aspect will focus on urban recovery, such as rehabilitation of municipal infrastructure and conservation of cultural heritage buildings and facades, and the development of tourism routes, which envisages urban landscape and parking area development among other projects.

The marketing aspect will work to develop a Georgia brand, which can then be perpetuated professionally and efficiently through a number of markets: online, traditional, and public relations campaigns. This campaign continues to develop the tourism industry in order to promote economic development and improve the standard of living for the local communities.

Sierra la Giganta in Baja California Sur, Mexico is a remote and remarkable desert landscape where soaring red rock mountains plunge into the clear and cool waters of the Gulf of California. Solimar International and local partner RED Sustainable Travel have been working in the region for the last year to develop a destination management and marketing plan that promotes Sierra la Giganta’s unique natural and cultural resources, local communities and sustainability.

The following photo essay highlights our work in Sierra la Giganta, captured during a recent site visit.The region’s stark desert landscape is juxtaposed by the Gulf of California, one of the most biologically diverse seas on the planet and home to many species of reef fish, sharks, whales, and marine turtles.

 
Solimar and RED team members meet with private landowners considering the development of the region’s first ecolodge, which they hope will help them to maintain a conservation easement on their property.
 
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Local resident “El Hachi” Amador has been harvesting sea salt by hand his entire life, selling 20 lb. bags to local fishermen for just over one US dollar. Interpreting his work for visitors would allow him to augment that income.
 
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Park guard Pedro Amador checks a motion-activated game camera that captures images of big horn sheep and puma in a private reserve in Sierra la Giganta. The reserve is managed by a local conservation group that is working with Solimar and RED to develop guided tours that would allow visitors to experience the region’s conservation efforts first-hand, while at the same time generating revenue for the reserve.
 
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One of the main reasons Sierra la Giganta hasn’t succumbed to the mass tourism model seen in other Mexican coastal destinations is its isolation. Accessible almost exclusively by boat, the region’s stunning coastline is a playground for sea kayakers, divers, snorkelers and other adventure seekers.

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Words carved into a rock by some of the region’s earliest settlers share the most important rule to live by in a desert region with more than 300 days of sunshine and only about 6″ of rain per year. “Water is Life”.

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The ruins of a Spanish mission, one of many built in Baja California between 1683 and 1834, stand solitary and defiant in one of Sierra la Giganta’s remote desert valleys.
 
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View from the top of El Pardito, a tiny island in the Gulf of California that has been home to five generations of local fishermen.
 
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Sierra la Giganta’s estuaries, mangroves and desert oases create vital habitat for both migratory and resident bird species.
 
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Although most visitors think of Sierra la Giganta as a coastal destination, the region’s interior offers trekking, mule trips, and visits to local “rancho” communities that continue to maintain their traditional way of life – raising cattle and goats and making their own cheese, metal and leather goods (Photo Credit: Chris Pesenti/RED).
 
Sierra Panorama

Ernesto Hernandez and I walked along a dusty trail that ran alongside the Rio Grande River as it continued to carve out the border between the US and Mexico in Big Bend National Park. As we walked, we heard a single, soaring voice that bounced off the sheer cliff walls of the river canyon and broke the silence that surrounded us: “Ay, ay, ay, ay,
 canta y no llores,
 Porque cantando se alegran, 
Cielito lindo, los corazones,” which literally translated means “My dear, sing and don’t cry because singing warms the heart.”

Across the river, standing on the Mexican shoreline, stood our troubadour. His name was Victor, and he came from the local community of Boquillas del Carmen located just across the river from Big Bend Park. Victor was singing “Cielito Lindo”, a favorite Mexican ballad, to us and other hikers in hopes that we’d put a few dollars underneath a rock on our side of the river. At the end of a long day of serenading, Victor would paddle a small boat over to collect the donations in order to help support his family and others back in Boquillas.

For years, Boquillas was a must-do day trip for anyone visiting Big Bend. To get there, you had to go through Victor. He was the boatman who picked up tourists from the U.S. side of the Rio Grande and poled them across the river to Mexico. There, tourists could rent a donkey for the short trip up to town to enjoy some Tex Mex and cold beers at the local restaurant. Making the pilgrimage to Boquillas was a long-standing tradition for many of the 350,000 people who visit Big Bend every year, especially Texan residents who make up most of that visitation.

But the world changed after the attacks of 9/11. The informal border crossing was seen as a threat to homeland security, and on a spring morning in 2002, a U.S. government official showed up to tell Victor he could no longer bring tourists to Boquillas. The Boquillas border crossing has been closed ever since.

For the last decade, Boquillas has struggled, along with many of the other small Mexican communities along the Rio Grande that used to enjoy freedom of movement between our two countries. In Boquillas, the community of 100 families dwindled down to only 30. Many packed up and sought new opportunities in bigger Mexican towns further south.

Those that stayed behind did anything they could with the resources they had to make ends meet. A failed government project to bring electricity to Boquillas left behind hundreds of spools of copper wire, which local artisans commandeered to begin making small intricate figurines of scorpions and birds. Walking sticks were carved out of the local “sotole” plant, which quickly grows back after being cut.

Since tourists could no longer come to Boquillas, and local residents couldn’t legally sell their wares in the national park, the artisans had to get creative. They would (illegally) cross the river early in the morning or at night and lay out their crafts on large flat rocks at park trailheads or scenic overlooks where tourists would stop their cars and get out. A torn piece of paper would have prices listed (with most items costing less than $10) and a can would be set up with words written on it like “Donations Accepted, School Kids, Boquillas Mexico”. The dollars placed in these cans helped the remaining community members of Boquillas survive, but it has been a struggle.

It’s no secret that news coverage of the US/Mexico border region has been overwhelmingly negative for as long as most can remember. Yet the region surrounding Big Bend National Park is considered the most remote and undeveloped area in the contiguous United States (just look up a the night sky to believe it!). Due in part to this isolation, Big Bend has been spared much of the violence and illegal activities that plague other parts of the border region.

Recognizing the unique situation of this region, U.S. and Mexico representatives announced plans to reopen the Boquillas border crossing. A multi-million dollar, unmanned, state-of-the-art border facility was constructed, and is expected to open in 2013 to allow for the return of visitors to Boquillas. And this is where Solimar comes in. Working alongside the Commission for Environmental Cooperation (CEC), and partnering with the U.S. National Park Service (NPS) and the Mexican National Commission on Natural Protected Areas (CONANP), Solimar will work with the community of Boquillas to develop sustainable tourism products and prepare the area for the return of visitors.

Solimar’s work has already included an initial tourism assessment to identify both supply and demand of potential tourism products in the region. We have also developed a business plan for the formation of a community-owned enterprise that will manage tourism operations in Boquillas. Short-term tourism opportunities include interpretive guided tours – from canoe and hiking trips to sand boarding adventures – as well as an artisan market, food services, and local festivals to highlight the regions cultural and culinary traditions. Long-term opportunities include safari-style tent lodging and spa services built around a nearby hot springs, as well as mountain biking and backcountry trekking tours.

Solimar has become a leader in directly linking sustainable tourism development to biodiversity conservation in the areas where we work, an effort guided by the development of our Tourism Conservation Toolkit that documents 16 unique strategies to link tourism, conservation, and communities.

In Boquillas, Solimar will work closely with protected area managers to integrate many of these strategies into Boquillas’ tourism development plans. For example, in order to combat an increase in trash as more people arrive, “best practices” will be developed and taught to local service providers on how to better manage organic and inorganic waste. A “Code of Conduct” will be implemented and messaged through signage to remind visitors of ways in which they can reduce their impact to the environmental and to the local culture.

Poorly managed livestock have wrecked havoc on the surrounding fragile desert and river ecosystems. The Boquillas tourism project will begin to look at ways that cattle can be repurposed in more sustainable ways. Strategies include the local production of leather crafts and merchandise, community BBQ festivals, and even a tourism package where visitors can become a cowboy for a day to help round up cattle.

As a hopeful community awaits the opening of a vital border crossing that will bring the return of visitors and opportunity, Solimar will continue to work with local partners to ensure that tourism in Boquillas develops in a way that celebrates and supports the unique ecosystems and heritage of the region.

Ay, ay, ay, ay,
canta y no llores, 
Porque cantando se alegran, 
Cielito lindo, los corazones”.

5 Common Mistakes in Business Planning

“The business of a business is business” goes the famous saying. Simply put, it means that a business needs to be practical (has a sound model, makes money) and realistic (whatever you set out to achieve, you should be able to achieve it) to operate successfully. However, growing a business that is both practical and realistic is much easier said than accomplished. Businesses are complicated and they contain a lot of moving parts. Here are 5 common mistakes you should be wary of so that your business remains practical and realistic during the planning stage: 

1. Not understanding the difference between planning and a plan

Tim Berry, the founder of Palo Alto Software stresses that the value is never in the original plan. Rather, it is in the implementation. He stresses that a plan can serve as the foundation providing a strategic direction but it is never valuable unless it is put into action. Planning is a continuous cycle, which takes a plan, puts it into action, compares the outcome with the projected results, and uses this new data to adjust the plan and set goals accordingly. It is the planning that creates value and allows a business to learn it’s strengths, weaknesses, opportunities, and threats as the time goes by – not the original plan. Therefore, a planning cycle should be put into place and the plan needs to be reviewed & appropriately changed on an annual basis to guide the business towards the desired end. This in turn, makes your business practical and realistic in response to the market.

2. Ignoring market realities

The market is of a crucial importance to every company operating around the world. Susan Ward, co-owner of Cypress Technologies and an IT Consulting business, illustrates that a company can have an amazing product or a service that they would like to sell, but if the consumer is non-responsive to the product and does not want to purchase it, then the company will never be successful.

For example, if a company sells umbrellas in a place where it only rains 5 days a year, people would not purchase the umbrella. If the same company sells an umbrella in a market where it rains 200 out of 365 days a year, the demand is higher and umbrellas will likely sell. Even then, there are several other factors that need to be taken into consideration. Take a look at a business’ environments and corresponding factors in diagram below: 

Adequate research into market dynamics needs to be conducted annually to understand the business climate, set realistic goals and assumptions, understand the competition, and price the products/services appropriately.

3. Being everything to everyone

Pick a focus. Pick a problem to solve in the market. Solve it. It is crucial to pick a focus for your business and it is crucial to keep sight of it. It keeps things practical and realistic. Spreading yourself too thin trying to go in numerous different directions will most likely result in nothing working out too well. Ensure you have clear objectives when business planning and ensure that you tailor your plans to suit your business purpose. Whatever you pursue, make it your singular focus. Tim Berry defines strategy as “… focus. It’s as much what you aren’t doing as it is what you’re doing.” Therefore, be clear in what you do so that you can save time, money, and set goals that correspond with the purpose of the business. You don’t need to please everyone.

4. Thinking that big picture is the key!

Tim Berry states that a “good business planning is nine parts implementation for every one-part strategy”. Therefore, while it is commendable to have a vision and a strategy, as they act as the guiding forces, a detailed action plan is very necessary to achieve the desired end. You should have a goal and underneath list all of the steps that need to be taken to accomplish that goal. More so, you should detail who is responsible, the dates and deadlines for the tasks, forecast the outcomes, design suitable key performance indicators to measure success, measure success against projections, and review the efforts to make decisions for the future of the company. The point is to put planning into action in such a way that there is accountability for each task and action, and you can measure each component. That will provide a much-detailed outlook onto what is working for the company and what areas require improvement. The big picture paints a pretty sight, but the details and implementation make that sight a reality.

5. Treating it as a race or sprint

Being an entrepreneur is not a race. It’s a disciplined lifestyle, which demands time, persistence, and commitment. Therefore, to minimize risk, continuous business planning is essential and should become a natural rhythm rather than an activity you pursue irregularly. A plan should be carefully put into action. The actions then need to be measured. The new insight you gain should influence your plan. One also continuously needs to be wary of their market, consumer demands, their product/service offering, and pivot in response to the change to business’ environments.

A plan is not a final product, only a beginning. It’s the implementation, continuous planning, and the ability to adapt to the changes that will prove your efforts fruitful and help you retain an edge in the market.

In the end, business planning can indeed be a daunting task. As long as you ensure things are practical, realistic, and the plan is being implemented and reviewed regularly taking into account the change in business’ environments – your business should thrive.

Solimar International can help your tourism business or destination with business planning. Whether it is a start-up or an operating venture, Solimar can help plan, train, and set structures in place, so that your venture can flourish for years to come.

Since September 2013, Solimar International has been supporting USAID’s BIZ+ Program in Sri Lanka. The country has been opening its doors to the world to improve its economy after a violent 26-year conflict that ended in 2009.

USAID’s BIZ+ program aims to stimulate economic growth, job creation, and to increase household incomes in the economically lagging regions of Sri Lanka by providing small and medium-sized businesses with the technical know-how and financial resources they need to succeed.

Using our expertise in tourism training and education, Solimar is currently supporting two local tourism businesses in Eastern Sri Lanka by providing technical skills training in developing and managing tourism. By assisting Ecowave Travels in Arugam Bay and East N West in Batticaloa/Passekudah, we are working to increase not only awareness about the Eastern Sri Lanka region but grow tourism-related jobs as well.

Lucia Prinz, our Product Development and Training Specialist, is currently in Eastern Sri Lanka providing the businesses with support on product enhancement, establishing systems, tourism training, and creating promotional materials.

Even at the early stage of the project, Lucia has already received praises for her impressive business plan from the project manager of BIZ+ and one of the directors at Ecowave.

Solimar recently caught up with Lucia to get updates from the project.

Solimar International: Can you tell us more about the two local businesses, Ecowave and East N West, we are supporting through tourism training in Eastern Sri Lanka?

Lucia Prinz (LP): Both of the businesses are social enterprises. Ecowave’s goal is to provide employment opportunities to community people. They work on two main areas, one is organic agriculture and the other is tourism. In organic agriculture, local farmers provide them with vegetables that they sell to hotels and residents in Arugam Bay. In tourism, they strive to involve locals in their operations: Ecowave employs local women as cooking instructors for the cooking class, and both areas provide tourism training and employment opportunities for positions like tour guides, drivers, and fishermen. The Fisherman Association that provides the service of taking the tourist in their catamaran on a tour in a lagoon has benefited from this support, for example.

East N West also works to provide employment for the people of the communities that they visit in their tours. They also charge LKR (Sri Lankan rupees) 100, which is less than U$ 1, as a social fund; when the fund reaches a certain amount they will analyze the needs for each community and help them to acquire something that they need.

Solimar: Who are the partners and stakeholders for this project?

LP: The main partners are Ecowave and East N West, in addition to an Italian nonprofit organization called Institute for International Economic Cooperation (ICEI), which is based in Milan. ICEI is a Member of the UN World Tourism Organization and works in sustainable and responsible tourism in different countries.

Solimar: What kinds of tourism training have you already provided to our partners?

LP: I have completed training of a sales manager at Ecowave in Arugam Bay in selling techniques and in financial procedures. For East N West, I have done training on online marketing. For both companies, I have advised on improvement of their tours.

Solimar: What are the next steps in the project?

LP: I am going to develop a 30-hour Guide Training for the guides of both Ecowave and East N West. The guides currently have very little knowledge about the history and nature of their areas. I am also going to provide them with interpretation techniques in guiding so that they can deliver information in a more fun and professional way, in addition to improving their overall professionalism as tour guides. This will start in November.

The Guide Training course focuses heavily on dynamic activities and opportunities for participants to practice and apply their new skills. In the training sessions the guides will be instructed in interpretation and natural and cultural history together.

Solimar is pleased to be part of the USAID VEGA/BIZ+ Program.

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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