Author: SolimarInt

This past week, Solimar President/CEO Chris Seek joined a panel organized by the Center for Strategic & International Studies. The event was entitled “Travel and Tourism as a Strategic Sector for Development and Security.” Chris was accompanied on the panel by Isabel Hill, Director of the National Travel and Tourism Office at the United States Department of Commerce, Hannah Messerli, Eisenhower Professor of Tourism Policy at the International Institute of Tourism Studies, John Perrottet, Senior Tourism Specialist at the World Bank Group, and Helen Marano, Executive Vice President of External Affairs at the World Travel and Tourism Council. The five panelists used their diverse backgrounds and experiences to provide unique perspectives on travel and tourism, and shared their insights on how this sector relates to sustainable development.

Key Takeaways from the Discussion

All of the panelists emphasized how important tourism is to economies around the world. Helen Marano pointed out that it represents over 10% of world GDP, with 1.3 billion travelers per year currently, and an expected 1.8 billion annual travelers by 2030. She also stressed the importance of tourism to local communities, citing the fact that this sector has the ability to raise the standard of living as well as provide the opportunity to share the local culture and promote community pride. Hannah Messerli noted an interesting point about tourism that makes it unique compared to other exports: it is consumed at the point of production, meaning there is great opportunity for the industry to benefit the area in which it was produced. All panelists mentioned that the travel and tourism sector doesn’t get as much attention as it deserves considering the potential benefits around the world. John Perrottet mentioned that the benefits of tourism are difficult to measure, despite being plentiful, and because of this, it is difficult to communicate how much good it can do.

Chris touched on Solimar’s extensive ground-level experience with tourism, specifically noting that our clients are not just looking to grow tourism, they’re looking to use tourism to achieve another development objective. He also talked about the fact that tourism can benefit all parties, from travelers, to the companies themselves (lodges, hotels, etc.), to local communities, if implemented correctly. Isabel Hill talked about other potential benefits of tourism, citing China as an example of a country that focuses on growing incoming tourism as well as outgoing tourism to countries with which it would like to maintain strong alliances.

One common theme throughout the discussion was the importance of protecting local communities from “over-tourism,” which can be detrimental to culture and the environment. Chris talked about how we need to ensure that places with a rich culture are kept intact, and that their culture is a centerpiece for tourism. Isabel echoed this need, providing some optimism by mentioning that there is a new kind of traveler that is interested in cultural or experiential tourism, which is beneficial for sustainable tourism. She added that we need a more educated traveler; one who understands their role in this process, so education is a major part of tourism development.

Everyone in the panel was in agreement that one of the most important aspects of sustainable tourism is involving the local youth and ensuring that they benefit from increased travel. Hannah said that tourism often provides that first job where people are moving from an informal economy to a formal economy, and that this often starts with the youth. As tourism grows, their opportunities grow, as well as their skillsets. This can be beneficial even if these talented youth go off to different sectors after gaining skills from the tourism sector. Helen mentioned Hilton and Marriot as examples of companies that are working to hire local youth in developing countries. She also pointed out that it’s not only important to hire young people, but also to hire disenfranchised groups, citing Peru for its work in helping women create businesses.

The panel concluded with a closing statement from each member. All five emphasized the potential for tourism to benefit developing nations throughout the world. Chris stressed the importance of policy to put the private sector in a position where it can participate in sustainable tourism. Hannah talked about how tourism can also work to prevent climate change, explaining that policies can help cut back on fuel consumption, and revenue can go towards investments in clean energy. This discussion was a unique take on an often overlooked but incredibly important sector, and hopefully there will be more talks like it in the future.

A video from the full discussion can be viewed here:  https://www.csis.org/events/travel-and-tourism-strategic-sector-development-and-security

Life as a Solimar Intern in Armenia

Photo by Hayk Melkonyan, My Armenia

Last week, the My Armenia program kicked off a seven week-long tour guide training in the three regions of Armenia where we are currently working; Syunik, Lori, and Vayots Dzor. Each week, current and potential tour guides of each region will get training on different topics, starting off with history classes last week. At the end of the seven weeks, all guides will also be given a hands-on practical training on how to work with tourists and how to guide each tour that My Armenia is developing.

I joined the My Armenia team to the Syunik region last week. Together with Hayk Melkonyan, our training expert and photographer, we geo-tracked most of the tours that are being developed in this region. Hayk guided us and took a lot of photos during our trip, while I wrote down all the stops of each tour and the information that would be given to tourists. In general, this work is a lot of fun and often I can’t believe that I am working as I am feeling like a tourist myself!

However, after the tour ends, reality kicks in and we have to develop the scripts of each touristic experience. The scripts include all information of the tours; where do we start/end, what is being said at what stop, how long will we stay at each stop, and how long does it take to walk/drive from one stop to another. To write the content, I am not only relying on the information given to me by Hayk and the owner of the experience, but My Armenia has also invested in an ethnographic research of each region. The information in these reports are very detailed and descriptive, and are a good representative of the rich cultural heritage of each region in Armenia. Having this information definitely makes my work much easier.

Writing the script has to be done in such a way that it can be used by the tour guides so that they can give these tours themselves. It is quite challenging at times, considering I want to ensure that the Armenian cultural heritage is at the heart of each tour, showing its value to tourists. It is also rewarding, realizing that the product you are developing will support the Armenian tourism sector as a whole in the end. The support from Solimar on this end is great, and the experience and expertise that they share with me has taught me a lot about what it takes to work in the field of tourism development.

Of course, my work is not done yet as we don’t only have to do this work for the Syunik region, but for Lori and Vayots Dzor as well. This means we will be busy the coming weeks with field trips to each region, exploring all the touristic experiences, geo-tracking, taking photos, and developing scripts. I can’t complain, life as a Solimar intern in Armenia is everything but dull!

Videos are increasingly becoming important to travel marketing. Effective and catchy videos, especially those that go viral, can increase brand recognition.

An example is Turkish Airlines’ classic viral video, ‘The Selfie Shootout’ between Kobe Bryant and Lionel Messi. Released in the first week of December last year, it is said to be the most viral travel campaign of 2013 after gaining over 127 million views after just two weeks.

Its astonishing success also claimed 28 per cent of all the views for branded videos in the month of December. Yup, a big deal. Check it out below:

So, How About Destination Videos?

Imagine if your own destination video received 100 million views in two weeks: That means millions of potential traveler eyeballs on your destination!

As a growing marketing channel, online videos are key to marketing destinations. This is because on the traveler’s side, online videos are essential in travel planning:

Videos not only inspire people to plan their next trip, but also prompt them to decide which destination to visit in the future.

2013 study by Google reveals that viewing an online video influences the choice of next travel destination of 63% of leisure travelers and 66% of business travelers. See the graphic below on how the travel funnel works, and the significant role videos play in the initial steps of the process.

As videos are the fastest growing marketing channel, “online videos are expected to account for up to 30% of marketers’ total digital budgets by the end of 2014,” according to another report by eMarketer.

Certainly humor, surprise, and celebrities get attention. However, there are many ways to approach a tourism destination video. They can be serene, energetic, broadly focused on a whole country or specific to one distinct cultural characteristic.

Thus, it’s important to produce and promote destination videos that will convey the atmosphere and sense of one’s place and transport the viewers to your destination. Moreover, destination marketers need to make sure that their video will stand out from the stream of videos that are released every day.

Need video inspiration? Here are some of the Solimar staff’s favorite tourism videos and why they work for us.

Greenland: Rough. Real. Remote.

Greenland – Rough. Real. Remote. from media.gl on Vimeo.

Natasha was part of a team that took an epic adventure trip around the Destination Arctic Circle in Greenland in August 2012, and firmly believes that Greenland feels like home to one with an adventurous spirit. There is no sentimentality in this video; it is Rough. Real. Remote.

Watchtower of Turkey

Watchtower of Turkey from Leonardo Dalessandri on Vimeo.

Leonardo Dalessandri tells the rich culture and history of Turkey through a film he made from his journey of over 3500 km in 20 days, “capturing landscapes from the bluish tones of Pamukkale to the warm ones of Cappadocia… and [met] the soul of Turkey, its people.”

Incredible India

It’s difficult to forget the phrase “Incredible India”, highlighting India’s diverse landscapes, cultures, and people, this video immerses you with India’s colorful and festive delights.

Shetland Ponies in Cardigans

Focusing on the unique and adorable practice of warming their ponies with sweaters, this video offers a quick and unforgettable glimpse of a special Scotland attraction.

There’s Nothing Like Australia

This video for Tourism Australia evokes “romantic” feelings by showing picturesque sceneries and relaxing activities while playing Dewayne Everettsmith’s “It’s Like Love” in the background.

Koh Yao Noi

Koh Yao Noi from Philip Bloom on Vimeo.

Check out this video by filmmaker Philip Bloom, taken on vacation in Thailand. The images speak for themselves, showing the “haven” that is Koh Yao Noi island through nature and people interacting with the camera.

Pride of Namibia

Thanks to the integration of conservation into its constitution and to firm practices of responsible travel, Namibia’s wildlife has flourished. This video, which tells of Namibia’s commitment to protect its wildlife, recently won the Adventure in Motion 2014 competition of the Adventure Travel Trade Association.

Las Islas, Colombia

Made as part of Solimar’s Geotourism Project with National Geographic in the San Andres, Providencia, and Santa Catalina archipelago, what makes this video special is that the locals tell the story of their islands. Local voices talk and sing what they love most about the region. Directed by Gregg Bleakney, the video combines stunning visuals, enchanting music, and overall a great authentic destination story. (To learn more about the Las Islas Geotourism Program, read this blog post.)

There are many approaches to a successful tourism destination video. Which ones (from our list or others) are your favorites?

One of the greatest, and perhaps least recognized aspects of the sustainable tourism industry is the potential for economic growth and peace building in post conflict areas of the world. Solimar has recently worked in several regions that have seen conflict, such as Sri Lanka, Colombia, Jordan, and Palestine. Working in these areas proved that not only does sustainable tourism have the incredible ability to preserve natural and cultural resources, it can play a key role in the revival of economies and communities shattered by conflict.

THE STATE OF TOURISM IN POST CONFLICT AREAS

Some of the major problems faced by post conflict destinations are security based. The first hurdle in the revival of the tourism industry is making sure the destination is absolutely safe for visitors and pushing that message consistently across all channels of communication.

Another issue that arises in regard to security is rebuilding the destination’s image, as these locations are often perceived as degraded during times of conflict and violence.  It’s important to highlight that a destination’s cultural and natural heritage is alive and well by sharing high quality content about the destination, such as images, videos and copy.

The second set of issues facing post conflict destinations relates to infrastructure and human capital. Many times, after a long-lasting conflict like the civil war in Sri Lanka, many forms of infrastructure and many of the industries that service tourists are in poor condition, making it difficult for them to visit in a number of ways. For example, in some areas, roads may have become impassable; buildings may be dilapidated and need to be rebuilt. In order to sustain a tourism industry, these areas need rebuilding and basic resources restructured in order to revive their destination’s appeal and functionality.

SOLIMAR’S APPROACH

When setting goals for these destinations, Solimar‘s approach tends to mirror that of a brand new, undiscovered destination, even if they had a tourism industry before the conflict. Through clear and coordinated communication between all stakeholders, the first phase of these strategies focuses on building the structures necessary to sustain the tourism industry.

A great way to kick start the tourism presence in these areas is to focus on regions that have not been affected by the conflict. Solimar’s approach oftentimes is to promote off the beaten path, adventurous destinations and target tourists who are interested in those types of places. In each destination this might look different, but strategic marketing and promotion allows for such burgeoning markets to flourish.  

BENEFITS & OUTCOMES

First and foremost, tourism in these countries means an influential source of capital. It provides economic opportunity through employment, ownership of businesses, and an increased market size. It also perpetuates personal and community empowerment by offering renewed opportunities for self-sustaining businesses and economies.

Tourism can also play a key role in reconciliation. It often unites communities that may have been broken or displaced during conflict around common interests and goals, fostering a sense of peace and cooperation that may not otherwise occur. In some cases, tourism can contribute to preventing the revival of a conflict in destinations with increasingly well-established tourism industries, as it contributes to a virtuous cycle of development and economic growth that would be threatened by the renewal of violence.  

By rebuilding and strengthening culture, economy, and infrastructure, the tourism industry provides post conflict regions a chance to make a statement about their future to the world. These communities are able to showcase their homes as more than just what people see on TV news. 

        

Solimar and the SAVE Travel Alliance are thrilled to have recently launched the new and improved SAVE Travel Alliance Website. We have partnered with the SAVE Travel Alliance team to create a fresh, updated, and comprehensive website dedicated to linking travelers from all walks of life to amazing experiences at our seven global destinations: Jamaica, Nicaragua, Bhutan, Myanmar, Namibia, Sri Lanka, and Campeche, Mexico. Our team has been working hard to develop and establish SAVE centers to act as headquarters that promote Scientific, Academic, Volunteer, and Educational tourism experiences. These locations each bring their own traditions and diversity to SAVE Travel, but their common goal is to encourage ethical tourism and bring passionate travelers to their nations.

Travel should make a positive impact on travelers and the destinations they visit. Our goals are to connect with areas of the world that are in need of positive and responsible tourism and to serve as a bridge between travelers and destinations. SAVE travelers include university students, professors, researchers, volunteers, tour groups, and many more! We have been researching and gathering information on amazing travel experiences, including volunteering at a school in Namibia and enjoying a 7-day Mayan culture tour in Campeche! These regional centers will establish lasting economic and social benefits for their communities by increasing international travel to these destinations, boosting responsible tourism, and advocating for the success of local businesses. Our revamped SAVE website beautifully showcases the history and culture of each destination through a modern and welcoming layout, stunning images, and captivating text. We are continuing to add unforgettable travel experiences to each of our destination’s pages to ensure that there is an opportunity for every type of responsible traveler.

Through this exciting SAVE project, we at Solimar and the SAVE Travel Alliance act as facilitators for travelers, organizations, universities, and our destinations’ local businesses. We are able to link travelers to our destinations’ amazing opportunities as they become available, and this easy access is invaluable to a passionate traveler. If a student is seeking a meaningful academic opportunity, such as a semester studying abroad, we point him in the direction of our academic experiences. If a scientist is looking to engage in biological research, we guide her to our global scientific experiences. It is then up to these potential travelers to decided to reach out to the organizations and make their dreams a reality!

We will make sure to keep you posted on the exciting happenings and progress of our new SAVE website. In the meantime, check it out and let us know what you think!

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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