Author: SolimarInt

On Friday, October 24th, innovators from the travel, tech and impact worlds convened in New York City for the Travel + Social Good summit. The event, organized by Gilad Goren of Only Six Degrees and sponsored by industry heavyweights, begged the question: how do we guide our industries to adopt meaningful social good into our missions?

Impact

The travel industry is sprawling, and as Gilad pointed out, 1 in 11 people around the world is employed by travel. Since it’s so powerful, how do we make sure our actions and the messages they spread to consumers do more good than harm?

Solimar sent two staff members to check out the summit and participate in the full day of learning, innovating and solution building.

Listening

The event kicked off with a welcome from Gilad, who foreshadowed the day’s activities by explaining what travel means to him: “bridging gaps, joining new communities: that’s travel.”

The event partners then took to the stage to pose three different challenges impeding social good from thriving in the travel industry.

  1. Transparency: Sophia Mendelsohn, Head of Sustainability at JetBlue, voiced the issue of transparency. How do we hold businesses accountable to social good? “We need to measure the financial value of corporate social responsibility”.
  2. Emotion: The Nature Conservancy’s Managing Director, Geof Rochester spoke to human emotion and the disconnect tourists have when they visit destinations- especially destinations in development. “How do we preserve the human touch in a digital world?”
  3. Innovation: Finally, Sue Stephenson, Vice President of the Community Footprints program at Ritz Carlton asked the participants to consider how we might innovate to encourage travelers to give back to the destinations they visit. “How de we foster a culture of social innovation in the world’s largest industry?”

Brainstorming

After hearing from the event partners, attendees broke into 3 groups based on the challenge that most interested them (transparency/ emotion/ innovation). Each group was broken further into subgroups of 6-person tables. Each table was tasked with coming up with solutions to the problems posed by the industry partners’ presentations.

The tasks were as follows:

  1. List 5 obstacles standing in the way of defeating the challenge
  2. Come up with a solution for each obstacle
  3. Pick your favorite 3 solutions and flesh them out
  4. Pick your best-reasoned solution, make it concrete and present it to the whole group (IE the whole Innovation group, Emotion group etc).
  5. As a large group, pick your top 3 favorite ideas to present to all the event participants.

Innovating

The purpose of this was to come up with pathways to better integrate social good across the travel industry. We used our combined knowledge of travel, tech and impact to find answers.

I chose the Innovation challenge and my subgroup included individuals from the travel journalism, travel trade, travel PR, destination development and fashion worlds. Each of us approached the challenges with a different perspective, and when we combined our thoughts, an interesting thing happened.

We realized that because of the scope of the travel industry, it is difficult to hold each part equally responsible for contributing to social good. There is no ‘Mr. Travel’. There’s no face to this industry, like Elon Musk’s in Aerospace innovation (actually, that’s travel, too!) Or how Warren Buffet is the face of American business magnates. Travel has a handful of influencers spread through each segment of the industry, but in order to achieve a united goal, we need to have a united industry.

Obviously our little team of 6 was not asked to solve the issue then and there, but rather, think of ways to broach steps to doing so. We considered an industry-wide sustainability certification that airlines, hotels and destinations could apply for, having to undergo tests for transparency, eco-consciousness and social good, proving that they provide benefit to the communities they exist in. 

Some solutions were based on small steps and targeted one company (like the summit’s partners)- and were easy to implement. Others, like ours, were grander schemes that would take years to realize. Regardless, what made this summit so impactful was how each attendee carved out a few hours of their Friday to brainstorm as a group to look for solutions. Hearing the multitude of ideas to promote social good in travel was galvanizing.

Outcome

Ultimately each sub-team was successful. Even if their ideas were somewhat far-reaching, it didn’t matter. The conversations were rich and insightful, and each team was thoughtful in trying to improve the industry. As the industry heads towards a shift in thinking towards positive impact, we can also help travel consumers adopt the mindset, too. We, as an industry, have the power to make travel more authentic and positive for businesses, travelers, and the communities they join. Thank you, Travel + Social Good, and see you next year!

Being flexible and current are two important characteristics to a successful online marketing campaign. The social media landscape is constantly evolving—whether it is the changing of an algorithm, a new feature, new trend, or even the inception of an entirely new social media platform. To run a successful online marketing campaign you must be knowledgeable of these alterations and have the ability to adjust your marketing strategy accordingly.

Adapting to Changing Rules

To understand what a change in “social rules” looks like and how it could be a game-changer in your online marketing campaign, take a look at this recent example. Just a week ago Facebook instituted a change which disallowed requiring someone to “like” your page before entering your contest, promotion or giveaway. This feature, coined “like-gate”, has been a significant factor in online marketing campaigns. In many cases, the main purpose of offering a contest or giveaway is to enhance a company’s social media presence.

In fact, many online marketing campaigns use “likes” as a metric for success. Does your contest now serve a purpose if it isn’t generating “likes”? If not, how can you modify your strategy to accommodate for this?

These are crucial questions in ensuring your online marketing campaign meets its objectives.

Finding Solutions

In 2013, the states of Alabama, Florida, Louisiana, and Mississippi partnered with National Geographic and Solimar to promote Geotourism development and contribute to the region’s competitiveness as a tourism destination. Solimar pushed forward an online marketing campaign focusing on the Geotourism MapGuide, which promoted the US Gulf Coast States (USGCS) through an online interactive map, mobile application, and print map. USGCS’s first marketing campaign was called “Hidden Treasures” and was designed to demonstrate the MapGuide’s utility as a resource for lesser-known attractions in the region. The mechanism behind this campaign was a giveaway in which participants could win a trip to one of three weekend getaways in Vicksburg, MS; Lake Charles, LA; or Miramar Beach, FL.

In early 2014, radical shifts in the brand page design and user feed algorithm on Facebook forced a shift in how the platform could be used for marketing and engagement. Facebook applications, on which the “Hidden Treasures” campaign was largely built, were sidelined. This meant that apps were no longer a central component in a page’s interaction with a user. As a result, driving traffic to the application was more difficult, entries into the contest were low, and the campaign did not achieve its intended result. This algorithmic change was largely focused to drive advertisers to pay for sponsored or boosted content. To adjust for this, Solimar rolled out a second campaign, “Summer in the South” which was adapted to better thrive in this environment by utilizing Facebook’s pay-for-play services. The adjustment proved successful, driving over 12,000 visits to the USGCS Geotourism website—nearly a third of the website’s 5 month total traffic in two weeks’ time.

Integrating New Platforms

In other instances, an entirely new social media platform may start trending. In 2012, while working on the North American Destination Marketing Campaign (NADM) for Namibia, Pinterest emerged onto the social media scene. Solimar’s online marketing team recognized the captive audience that Pinterest was garnering, joined the network, and adapted their content calendar accordingly. Solimar had to quickly learn the ways people used the platform and then generate content aligned with what was trending. Specific content focusing on recipes and weddings, for example a board for “Weddings in Namibia”, were created.  By staying current and on top of trends, a completely new audience was reached.

These are just a few examples of how Solimar keeps a close eye on changes in “social rules” and trends when running online destination and tourism marketing campaigns.  Being able to quickly shift to enhance clients’ performance is key to success. To achieve this, a campaign needs to be flexible. Flexibility may be reached through diversification, as seen in the USGCS example. If the USGCS online marketing campaign solely relied on the “Hidden Treasures” campaign, the entire project would have failed. Being current is also extremely important. The NADM’s campaign would not have been as successful had it not been adapted to the social environment and utilize Pinterest. In an environment that is constantly changing, effectively running an online marketing campaign that is both flexible and current will help ensure that your campaign reaches its objectives.

When I first told people that I was heading to Bethlehem to help develop a strategic plan to grow visitation from roughly half a day to multi-day visits, most people thought I was talking about Bethlehem, Pennsylvania.

It was, in fact, the original Bethlehem in Palestine, but it was an easy mistake to make. If you Google “Bethlehem”, very little travel information can be found on the historic birthplace of Christ, but there are many results on the Pennsylvania town, as well as many other towns with the same name.

Our job is to work with tourism stakeholders in Bethlehem to develop a vision, action plan, and identify specific investment promotion opportunities for tourism that will help promote the region and extend the length of time people stay in the area from about half-a-day to two or three days. The longer people stay, the more they will spend and have a positive economic impact on the people of Bethlehem.

Luckily we are not starting with a blank slate, at the present time visitors to the region focus on two main attractions: The Church of the Nativity, where it is said Christ was born, and Shepard’s Fields.

However, in addition to these important sites there is a lot more to see. Among the region’s major attractions are the UNESCO World Heritage site known as the ‘Land of Olives and Vines,’ a hiking trail through ancient Roman terraces; the desert Monastery of Ma Saba; and the ruins of King Herod’s Palace. The food is also a tasty mix of Mediterranean and Arab cuisine, the culture demonstrates the area’s long and varied history, and the people are among the most welcoming I’ve met. All in all, it is a destination well worth visiting for more than just a couple of hours.

Solimar was recently contracted to support the development of a 5-year management plan for a protected area on the Caribbean island of Old Providencia, in the Colombian Department of San Andres, Providencia and Santa Catalina. Solimar is tasked with developing innovative ideas to engage stakeholders working within the park to generate a sustainable source of revenue through tourism.

The Project

Solimar is applying our Business Approach to Conservation to develop revenue models and a business plan for the park that actively mitigate threats to conservation in the protected area and generate economic opportunities for local residents.

The Challenges

Because this is a remote region of Colombia, there is a unique set of challenges that must be considered in its development as a tourism destination. The island of Providencia is home to about 5,000 residents and receives fewer than 20,000 visitors per year. As tourism develops in the region, it must be done carefully and in a way that ensure economic opportunity for local residents. As in any destination, the charm of the communities around the park lies on their authenticity, something that should not be disturbed or “packaged” in a way that misrepresents them or threatens their way of life.

The Park

Regional Natural Park (PRN) The Peak was developed to preserve the fragile dry forest ecosystems in the mountains run the length of the island. Threats to the ecosystem include activities related to unsustainable agriculture and unregulated tourism activity.

Solimar’s work with the protected area comes as Colombian national government plans significant investments in tourism infrastructure on the island.

Our Work

Solimar’s Gabriel Seder recently completed a destination assessment on the island. During a five-day site visit, Solimar:
• Hosted workshops and community meetings with stakeholders, including community residents, guide associations, farmer cooperatives, conservation NGOs, and local government officials
• Completed a conservation threat assessment to identify direct and indirect threats to biodiversity conservation
• Conducted a tourism destination assessment to understand existing and potential attractions and supporting infrastructure and services
• Conducted a visitor survey to assess market demand for new tourism products
• Introduced business concepts for generating revenue in support of conservation
• Drafted a business plan to support the sustainable implementation of conservation and revenue-generating activities

In the next phase of the project, Solimar will develop a fundraising strategy that can be used to secure funding for key activities. Solimar will target funders and donors in Colombia and internationally to support the development of ecotourism products on the island.

Solimar’s previous work in Colombia incudes the development of a Geotourism interactive website on the islands of San Andres and Providencia, in partnership with National Geographic and funded by a loan from the InterAmerican Development Bank.

Solimar also worked in the region of Chocó to develop and market community-based tourism enterprises as part of the BIOREDD+ program funded by USAID.

Colombia was recently listed one of Solimar’s top ten destinations to discover in 2015.

Tourism contributes significantly to the inflow of people and to the infrastructure development at cultural heritages. It is both a duty and an act of self-interest for the tourism industry to be invested in the conservation of these heritage sites. This cannot be handled by an external force; rather, the local stakeholders need to embrace the concept of sustainable tourism management using a “destination approach”.

Local destination management organizations (DMO) are usually in the best position to advocate holistic tourism development. They work to facilitate communication between different types of stakeholders, as well as to present commercial and community demands to policy-makers. For cultural heritage sites, without economic investment it can be difficult to maintain conservation of the site from internal and external pressures. For that same reason, destination management cannot effectively be carried out without the involvement of the local community.

Chris Seek, Solimar CEO, explained the destination approach at the “Analysis of the Sustainable Cultural Tourism Situation in the Colonial City (Santo Domingo)” workshop July 8, which was co-hosted by Solimar, the Inter-American Development Bank, the Dominican Ministry of Tourism, and UNESCO. The workshop was the first of three to be carried out under Solimar’s consultancy for the Tourism Development Program – Colonial City, Santo Domingo (the program’s official name in Spanish is “Programa de Fomento al Turismo – Ciudad Colonial, Santo Domingo”).

The ultimate goals of the consultancy are:

1. Enhanced understanding of the operational structure and understanding of the potential of a DMO by local managers and other stakeholders.

2. Active use by local asset managers and guides of the tools for development and implementation of a Sustainable Tourism Strategy.

3. Increased knowledge of local managers on structuring tourism management using a “destination” approach.

4. Integration of all the parties involved in the planning, development and management of sustainable tourism, using a destination approach for the conservation and empowerment of local communities.

5. Implementation of the proposed governance structure for the DMO, achieving interagency agreements and work commitments.

6. Design and implementation of mechanisms for the operation of the proposed governance structure.

7. Development of an Action Plan as a basis for the strategic implementation of the Sustainable Tourism Strategy and Strategy for the Development of a DMO.

These goals will be achieved in part by hosting three workshops in the Colonial City in order to:

  Conduct a thorough analysis of the current situation based on an analytical framework for sustainable tourism;

• Create a shared, strategic vision, mission, and priorities for a DMO for the Colonial City; and

Develop a comprehensive strategy for the management of sustainable tourism that unites all Colonial City stakeholders around a common vision.

To achieve the Colonial City’s conservation, economic and social objectives there first needs to be a shared vision. The Colonial City, the place where native, European and African cultures had their first encounter and left their combined marks, has suffered from natural disasters and most importantly, human impact. Land conversion, the development of underground transport, visitation facilities and tourism itself are taking a toll on the old city. Solimar and the Tourism Development Program – Colonial City, Santo Domingo have set out to address these challenges.

Solimar believes that a successful strategy is one that was developed by the people who will be implementing it. Upon completion of the analysis of the current situation and after achieving consensus on the vision for the Colonial City and the DMO, Solimar will work with local stakeholders to draft the Sustainable Tourism Strategy and Strategy for the Development of a DMO. The strategies will emphasize the promotion and protection of cultural assets in the destination management practices, as they are crucial in attracting higher-spending tourist segments and maximizing tourist contribution.

Through appropriate destination management planning, development and implementation Solimar aims to minimize the possible negative impacts of tourism, improve economic and social development, and preserve cultural heritage sites so that they can share their tales for many more years to come.

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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