Author: Zane Hartog

Photo courtesy of Zane Hartog, a peace corps armenia volunteer. Hiking in Lori Marz, Armenia

Tourism Unique Center. really cool TUC campsite in the mountains showing the vast potential that Armenia's sustainable tourism industry has
Photo courtesy of Tourism Unique Center. TUC campsite.

As most expert travelers know, it is difficult to find an immersive, cultural experience in regions away from large population centers. In the Lori region of Northern Armenia, the NGO Center has created the Tourism Unique Center, known as TUC (ՏՈւԿ), which allows tourists to learn and play while benefiting the local village community in Dsegh through economic development and poverty alleviation. TUC capitalizes on local knowledge, cultural sites, and a breathtaking environment to provide their guests with a travel story that will last a lifetime. It is one of the best examples of the country’s community-based tourism, showing that Armenia’s sustainable tourism potential is endless.

The Lori region of Armenia lies directly between the Armenian capital of Yerevan and Georgia’s capital, Tbilisi. Envoy Hostels, who operate locations in both cities, claim 70% of travelers visit both countries during their trip to this area of the world. In creating TUC, the NGO Center took note of their prime location and unique resources when envisioning a space to give foreigners an enchanting, hands-on travel experience. Learn more about why Armenia’s tourism industry.

Why visit Armenia?

Mount Ararat from the top of Cascade - an excellent opportunity to grow Armenia's sustainable tourism
Photo courtesy of Johnathan Stefanick. Mount Ararat from the top of Cascade.

In 2018, The Economist named Armenia its “Country of the Year.” The same year, the late Anthony Bourdain did an episode of Parts Unknown featuring Armenia as a burgeoning destination with a distinctive culture, mouthwatering cuisine, and riveting history. In a single day, a traveler can visit the first Christian church in the world, ride the longest ropeway in the world, and drink wine from a region whose production stretches back nearly 6000 years. This is all in addition to incredible views of Mount Ararat, where Noah’s Ark came to rest, Lake Sevan, one of the largest freshwater alpine lakes in Eurasia, and Yerevan, a bustling capital offering extraordinary impressions around every corner. With all these incredible offerings, it is easy to understand why Armenian tourism is rapidly attracting international tourists.

Tourism Unique Center

TUC was an idea born out of the NGO Center, a prominent conglomeration of civil society outlets located across Armenia. The goal was to increase exposure to the region, while ensuring that local communities benefited from their own knowledge and land. TUC started small and slowly grew its exposure within the country until year three, when the all-inclusive campsite was able to host over 1000 visitors from all over the world in just a single summer.

Community Involvement in Armenian Sustainable Tourism

TUC is located in the village of Dsegh, which is also the birthplace of Armenia’s national poet Hovhannes Tumanyan. The community has historically rallied around the sense of pride this brings, and TUC provides the opportunity to reach a larger and more international base. All of TUC’s operations are run by locals who provide upkeep, excursions, and masterclasses on Armenian cultural practices. The community is involved in decision making as TUC continues to flourish in the tourism sector.

TUC has created the infrastructure necessary to host domestic groups seeking to reconnect with traditional rural Armenian life. Corporate retreats and school field trips use the space and resources to come together. Weddings and festivals are often hosted by the organization as well. TUC, while aiming to promote identity and tourism, has created a bastion of community development that serves to benefit all stakeholders.

Photo courtesy of Tourism Unique Center (TUC). View of Dsegh from above, an amazing landscape filled with amazing potential for tourism development in Armenia
Photo courtesy of Tourism Unique Center (TUC). View of Dsegh from above.

TUC’s Travel and Tourism Experiences

TUC offers guests a plethora of experiential opportunities to participate in during their stay. Local experts serve as the guides or organizers for these outings and can range from cheese-making to hiking. Festivals are numerous in summertime to commemorate certain harvest cycles or to just have a great time. Other adventures guests can participate in are:

  • Gastro-masterclasses in local cuisine. The most popular are the world renown cheesemaking, lavash baking, and khorovats (Armenian barbeque)
  • Armenian games
  • Rafting and fishing
  • Horseback riding
  • Hiking to historical sites nearby
  • Traditional dance (Kochari) lessons
  • And festivals!
Photo courtesy of Tourism Unique Center (TUC). Cheesemaking process preserving local culture - Armenia's regenerative tourism
Photo courtesy of Tourism Unique Center (TUC). Cheesemaking process.

Armenia Sustainable Tourism Destinations Nearby

TUC can also be used as a jumping off point to explore other destinations nearby. Dsegh is located at the top of the Debet Canyon, a massive cavern that stretches for miles and is tucked between the rolling Caucus foothills. Haghpat and Sanahin monasteries, UNESCO World Heritage Sites, are just a quick drive or hike away. The Mikoyan Museum, which honors brothers Anastas and Artyom Mikoyan who invented the Soviet MiG fighter jets used in World War II, is also a must visit, as it boasts one of the only full size planes still constructed today!

Just a short walk from TUC is the Children of Armenia Fund’s (COAF) Smart Center. I describe it as a spaceship in the middle of a village. This educational space serves people of all ages in the surrounding communities by offering programming on everything from guitar classes to computer coding. The COAF Smart Center is an inspiring feat of community investment and offers regularly scheduled tours to learn more about their work.

Photo courtesy of Aram Atyan.  COAF Smart Center in rural Armenia as a visitor center for visitors to Northern Armenia
Photo courtesy of Aram Atyan.  COAF Smart Center.

Spitak is a small township located in the Lori region and was the epicenter of the 1988 earthquake that devastated northern Armenia. Many lives were lost and changed forever by the event. The response to this catastrophe was historical, as then former U.S. President George H.W. Bush sent his son Jeb to assist in the effort. This was also the first time the Soviet Union accepted western aid, as it dealt with the crisis and its aftermath. Many memorials can be seen throughout the town, and some of the devastation remains until this day (an opportunity for sustainable development).

Vanadzor is Armenia’s third largest city and lies approximately 30 minutes away. Formerly known as Kirovakan, this city features incredible Soviet architecture and a massive decorated main square. Vanadzor is known as the hub of Armenia’s rock and roll culture. Bands like Lav Eli, Rozen Tal, and Clocker were all formed here. Even Serj Tankian, the lead singer of System of a Down, has familial ties to Vanadzor.

See you in Dsegh!

TUC is an excellent example of destination management and effective strategic planning. The stakeholders identified the site’s unique characteristics and have capitalized on them in a tourism strategy benefiting all involved. The next time you find yourself in Northern Armenia, take the chance to check it out. The number of visitors leaving with unbeatable new memories is growing – don’t miss out.

To learn more about Solimar International’s projects in Armenia or our resources on destination management, please visit solimarinternational.com.

Photo courtesy of Zane Hartog, a peace corps armenia volunteer. Hiking in Lori Marz, Armenia
Photo courtesy of Zane Hartog. Hiking in Lori Marz, Armenia
What is a DMO by Solimar International

Why do some destinations thrive, while others do not? All global destinations compete for visitors and money. They need the support of destination management organizations (DMOs) to help market, manage, succeed. But how and why? This article answers the question: what is a DMO and why the tourism industry should care about them.

So, what is a DMO?

DMO stands for destination management organization, though these are often referred to as destination marketing organizations. Ever wondered what a DMO is and what do they do? It is important to know about destination management first. The tourism industry is a trillion-dollar global business. Over 1.2 billion people travel abroad every year to experience the world’s diverse cultures and physical environments. Serious logistics are in play with this.  

According to the UNWTO, destination management is the coordinated and thoughtful planning of all elements that make up a tourism destination. This can involve anything from attracting visitors to providing amenities for them to enjoy during their stay in town – whether it’s free Wi-Fi or a stocked convenience store. 

What a destination management organization (DMO) does is represent the voice of its destination to potential visitors. It works with travel trade partners to provide travelers with information about the destination before they decide where to go on vacation. 

DMOs also bring together organizations that serve all aspects of the visitor experience – from lodging providers, attractions operators, restaurants, and retailers – so that they can share insights into what makes their community stand out as a tourist destination. Destinations with a strong DMO will be more competitive, have increased visibility, and have better economic performance than those without one. This careful planning ensures strategic, long term success of a tourism destination. This in-depth coordination moves beyond marketing, and is the reason why the M in DMO has been more recently referred to as management instead of marketing.

What Are the Responsibilities of a Destination Management Organization?

Successful DMOs and destination managers play an essential role in managing tourism at the local level to help attract tourists and support businesses within its boundaries. They’re also responsible for promoting it through positioning statements, branding campaigns, high-quality product development, effective communication with stakeholders (e.g., residents), and maximizing financial resources available from both public and private sources, while ensuring value for money spent on projects that meet overall objectives.

Contrary to popular belief, the overall objective for a DMO isn’t only to bring more tourists to the destination. It is to make tourism more sustainable and thus enjoyable for visitors for years to come. Hence, in a nutshell, DMOs engage in a variety of activities that will help promote and develop sustainable travel practices, including:

  • Educating travelers about the destination’s attractions and offerings
  • Marketing through targeted campaigns
  • Working with other organizations on issues related to sustainability to achieve common goals
  • Addressing resident concerns related to tourism

Image showing the aftermath of beachgoers not cleaning up after themselves. Shows what currently occurs in areas with no framework or organization to prevent wasteful behavior without a DMO

Why Should All Destinations Have a DMO?

Destinations are always looking for ways to stand out from the competition, but to do so, they need both short and long-term strategies. And that’s what all popular DMOs have. A destination management organization works with tourism boards and convention and visitors bureaus. It has a proven track record for generating awareness of destinations among tourists and travelers, which is why all destinations should care about DMOs.

Destinations don’t always receive their fair share of attention, funding, and investment from governments and corporations which can lead to a lack of tourism and growth opportunities.

However, destinations are an essential part of the world’s economy. Destination management organizations (DMOs) exist for this reason: to create economic prosperity in communities through promotion, strategic planning, and marketing efforts that attract tourists while ensuring that these visitors have a memorable experience.

The Importance of Destination Management Organizations

DMOs are committed to sustainable tourism and are of critical importance because they:

1. Take Advantage Of Their Destination’s Unique Potential

Every destination has something different and unique to offer. DMOs bring out that exclusivity to the front to portray the destination as a better attraction than other ones.

Simplification of tourism with different continents highlighted Colorful image that drives the point of tourism home while also drawing eye attention with colors

2. Conduct Market Research

Knowing what to do, how to do, and when to do it is an art. And DMOs are the masters at it. These organizations are able to conduct market research through their short and long-term strategies to further elevate the destination’s status for years to come.

3.  Implement Destination Marketing Strategies

For destinations, it is especially important to be visible online to guide potential visitors. Destination management organizations focus on marketing strategies to promote a destination’s events, products, services, landmarks, and attractions.

DMOs are responsible for promoting their city’s tourism industry through strategic advertising campaigns that reach target audiences with specific messages or information. This strategic destination content takes the form of social media, print collateral, co-sponsoring events, hosting influencers, working with the local chamber of commerce, and more! Look into the ways your local DMO promotes visitors coming to your home.

4. Drive Economic Growth in a Sustainable Way

In the 21st century, a sustainable economy is more important than ever. As travel becomes accessible to a wider range of people across all income brackets and cultures, destinations must promote tourism in a way that their economic growth remains sustainable. And that’s what DMOs do.

Sign depicting a common slogan directed towards tourists, encouraging them to be mindful of litter and leaving things behind. Emphasizes want for sustainable tourism by stakeholders (native people). it shows the importance of a DMO

5. Attract Investment

Every destination needs to be the best it can be, and that includes marketing its own community to attract investors. Hence, DMOs are one of the most effective ways for destinations to market themselves in exactly the right way to draw more investment feasibly! This requires a collaborative approach from both public and private stakeholders.

6. Engage With Stakeholders To Develop More Favorable Conditions

DMOs take everyone on the path to sustainable and successful tourism. They not only cater to travelers, but also serve as an interface between visitors and local businesses; they can help develop new products or improve existing ones to meet the needs of both tourists and locals.

What is a DMO by Solimar International

Conclusion

Destination Management Organizations (DMOs) are the backbone of tourism destinations. They exist to promote destinations, attract visitors, and develop a regional economy. DMOs are responsible for everything from attracting major sporting events to promoting local festivals. They work with businesses to help them understand what travelers need to have an enjoyable experience. Read more about why a DMO is important to a destination

Interested in how we can help you develop a DMO for your destination? Contact us to learn more, and check out ATKOMA, the DMO we helped develop in Atauro Island, Timor-Leste

Written by Daniel Segura and Zane Hartog

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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