Sustainable Tourism in Liberia: Digital Marketing and Development

Written by Thomas Hinkel on February 22, 2023. Posted in Blog, Uncategorized.

Liberia is a country that suffered from political turmoil between 1989 and 2003. Tragically, this political turmoil also destroyed Liberia’s tourism sector. While this is the case, the country of Liberia is beautiful and has much to offer to tourists from all around the globe. In the last two decades since the war, the Liberian state has stabilized, and the country has dedicated itself to rebuilding the sector. The government also aims to do this through digital marketing and sustainable development of their tourism sector.

Liberia is home to over 140 species of mammals, 600 species of birds, and 75 different amphibian and reptile species. The country also boasts one of the most diverse ecosystems on earth and has roughly 4.2 million hectares of forested land: 43.4% of the total land area. This presents an immense opportunity for tourism development and conservation efforts to ensure that these species and ecosystems are properly protected.

One example of these conservation efforts includes the USAID Conservation Works Activity (CWA), which engages communities in management of protected areas, and gives them a stake in long-term protection of these areas. Another objective of the project is to develop sustainable tourism infrastructure and capacity. This is an important part of the Destination Management Plan, as Liberia has stunning destinations already open for guests and simply need more promotion.

With more tourists, the Liberian tourism sector will be able to develop further. Additionally, it is important to involve local communities when nurturing sustainable development. the CWA project believes that this is crucial to developing Liberia’s tourism sector. By 2025, Liberia wants to be an up-and-coming destination that is increasingly sought out by tourists. Currently, one of the best places to get information online about visiting Liberia is on Solimar’s Enjoy Liberia website.

Promoting Sustainable Development in Liberia via Digital Marketing

One important aspect of marketing is understanding what type of tourists will be attracted to a destination. The marketing strategy for the CWA aims to attract tourists who are nature and adventure enthusiasts, both locally and internationally. Liberia touts numerous attractions for tourists of this demographic. Exploring the history and immersing yourself in the culture of Monrovia, surfing on the beaches of Robertsport, and exploring the forests of East Nimba Nature Reserve and Sapo National Park. These are but a few of the opportunities for sustainable tourism development and are important destinations in the CWA digital marketing strategy.

Due to the rapid development of certain tourist sites in Liberia, it is crucial for marketing campaigns to be aware of the changes coming to these sites. These exciting changes not only intrigue tourists, but they also have the ability to showcase how the Liberian government, specifically the Ministry of Information, Culture & Tourism (MICAT), is developing the industry sustainably. This is a mutually beneficial relationship, as sustainable development brings social approval and further attention to these destinations. This also enforces the belief that sustainable development is crucial to the tourism sector.

One example of this is the Sapo Eco-Lodge, located in Sapo National Park. This lodge was built by the Wild Chimpanzee Foundation and the Forestry Development Authority and has been built in the buffer zone of the park. The eco-lodge involves local communities and allows tourists to appreciate nature and encourage conservation by showcasing existing conservation efforts. The eco-lodge has power and also generates some of its electricity from solar panels.

Solar panels for sustainable development at the Sapo Eco-Lodge — Solar panels at the Sapo Eco-Lodge

There are many exciting things happening in the tourism sector of Liberia, and the eco-lodge in Sapo National Park is a great example. While this is a rapidly developing sector, it is still difficult for companies based abroad to receive all the relevant information needed to advertise these changes. Specifically, digital marketing requires numerous pictures and descriptive language, as well as details of the changes being brought to various destinations in Liberia. The information network, especially because of the limited internet presence in developing countries, is weak. Due to this, many destinations do not have a strong digital presence.

Expanding Information Networks & Engaging the Private-Sector

While the government provides updates based upon government projects, it is still crucial to engage with the private sector to understand the current destination landscape. We have to understand how best to promote these new or upgraded destinations and work with their owners. To do this, Solimar engages with locals that live in Liberia, as well as establishing relationships with various private-sector actors who are focused on providing attractions that promote sustainable development and conservation.

Solimar relies on its on-the ground employees who are locals of Liberia. These locals provide unique insight on local news and information on destinations, attractions, and events not featured online. They also provide critical cultural insight. Additionally, working directly with local citizens builds an information network that can lead to increased collaboration with the private sector. It is crucial to work with the local community and community actors to ensure that they receive benefits from the sustainable tourism industry.

With more information and enthusiastic businesses that want to get involved in the tourism industry, it is significantly easier to utilize digital marketing to encourage tourists to visit Liberia. One example of these enthusiastic businesses is Philip’s Guesthouse, owned by Philip Banini. Banini’s guesthouse is a perfect opportunity for tourists to experience the passionate and growing surfing community of Robertsport on the coast of Liberia.

Philip's Guesthouse in Robertsports — Philip’s Guesthouse in Robertsports

Because of the relationship that Solimar has developed with Banini’s Guesthouse, it has been easy to get information about the guesthouse and promote it on various websites, as well as Solimar’s own. Due to this relationship we had the opportunity to interview Philip about his guesthouse, as well as about his life journey that brought him to open it. Building relationships and having the opportunity to interview business owners makes it easier to gain information and market destinations or amenities. It also allows the Destination Management Organization (DMO) to understand the local communities they are working with, as well as their goals and beliefs. These interviews allow for digital marketing to be more personable, as they convey the real stories and emotions behind the people who want to engage in sustainable tourism development in Liberia.

Encourage Entrepreneurship and Engagement in the Tourism Industry via Digital Marketing

As the Liberian tourism sector continues to develop and grow, it will become evident that there is success in following a Destination Development Plan and operating with sustainable business practices. As the tourism sector grows, business networks will also grow as the DMO aims to create a unified and coordinated experience amongst the tourism industry. This allows Solimar to encourage entrepreneurship and involvement in the tourism industry by demonstrating the successful businesses that are benefitting from the industry.

Libassa Ecolodge, a family-owned business, is a great example of a successful business that has benefited from the tourism industry. The eco-lodge appeals to any mood when traveling. It can act as a resort, offering a pool and beach as well as a lazy river, while also having a restaurant that serves great local cuisine. The eco-lodge also offers adventure, as it is on the Libassa Wildlife Sanctuary, which is home to animals such as elephants, chimpanzees, and deer.

Chimpanzee at the Limbassa Wildlife Sanctuary

Not only is Libassa Ecolodge a perfect example of a private sector business that has been incredibly successful, but it is one that embodies the spirit of sustainable tourism. The eco-lodge encourages tourists to visit the Libassa Wildlife Sanctuary, and this provides significant benefit to the non-profit conservation organization.

Even further, increasing awareness of this business not only encourages tourists to visit and increase attention to these conservation efforts, but it also underscores the relationship that can exist between private businesses and NGOs that benefits everyone involved. The wildlife sanctuary also aims to educate. Its mission statement includes the importance of educating both the local community and tourists about the importance of conservation.

Utilizing digital marketing to promote these attractions not only benefits conservation efforts, but it encourages participation in the local economy. It is clear that digital marketing plays a crucial role in promoting sustainable tourism. Even further, it directly provides a boost to the sector by increasing the attention the destination receives. Digital marketing not only encourages people to get involved in the sector, but it can also be used as a tool to teach people about sustainable development. A great example of this is the Solimar Institute for Sustainable Destination, which offers courses to show people how to operate businesses that adhere to conservation and sustainability requirements.

Solimar’s institute focuses on four key pillars of education, which include learning, engaging, actioning and developing. The learning pillar is key, as it educates on the best practices on how to sustainably develop a destination, directly from industry experts. Even further, Solimar offers the service of consulting directly with these businesses to help them grow and expand. By encouraging sustainable development in the tourism industry in Liberia via the digital marketing tools available, Solimar International promotes sustainable conservation efforts and can bring economic benefits to local communities.

Solimar Institute for Sustainable Destination's plan for Digital Marketing and Sustainable Development — Solimar International’s Plan for Digital Marketing and Sustainable Development

Liberia is an up-and-coming tourist destination that has a lot to offer. For people who wish to relax, they can spend their time on the beaches of Robertsport, at Lake Piso, or at the Libassa Ecolodge. If that doesn’t suit you, you can rest amongst nature in the forests of East Nimba Nature Reserve or Sapo Park. These are also great places for adventure, as there are phenomenal hiking trails throughout these conservation areas. Digital marketing is the perfect tool to encourage people to visit these destinations and teach people about the importance of sustainable tourism while nurturing a mutually beneficial local network of private-sector and government or NGO actors to create a flourishing tourism sector.

Keep up with Solimar – don’t forget to like us on Facebook and LinkedIn!

Sustainable tourism certifications can help with these beautiful destinations

What Are Sustainable Tourism Certification Schemes, and Do They Work?

Written by Cat Padgett on January 6, 2023. Posted in Blog, Uncategorized.

Sustainable tourism certifications are designed to voluntarily assess and monitor the environmental and social impacts of tourism organizations or destinations that facilitate tourism activities. Accreditation is done by certification bodies according to many criteria regarding business practices, social policy (i.e. human rights, fair labour, and child protection), environmental impact (i.e. CO2 emissions, water, waste, biodiversity, animal welfare), supply chain and procurement, business partners, and more. To the consumer, these labels indicate that a baseline of generally accepted requirements for sustainable tourism is met and that the company is committed to a sustainable approach to the environment and the local community in a particular destination. But do sustainable tourism schemes truly work as intended?

Conventional Tourism

Conventional tourism has a negative impact on the globe. A 2018 study by Nature Climate Change reported that over 8% of global greenhouse gas emissions were traced back to the tourism industry. Wracked with carbon emissions, environmental and habitat damage, careless infrastructure development, and human rights violations, tourism is not often a champion of environmentalism. Furthermore, rarely does the money from tourism traffic filter down to individual people in tourism destinations. Many of the big players in tourism get wealthy, while small, independently-owned companies and individuals can be pushed out of popular destinations by increasing property values.

When the tourism industry in a destination becomes saturated with corporate interests, economic insecurity and growing wealth inequalities among local people in popular destinations, especially in the global South, can be the result. Rapid infrastructure development may contribute to environmental damage of fragile habitats, increased resource use can damage surrounding ecosystems and limit local access to critical resources including food and water, and the commodification of culture can compromise the authenticity and local community’s agency over their cultural practices. Furthermore, tourism is growing. In 1960, there were about 70 million international tourist arrivals. Today, there are almost 1.5 billion. This movement is immense and unlikely to wane.

Despite many ill environmental and social effects of conventional tourism, the benefits of truly sustainable tourism approaches are plenty. Tourism can strengthen communities with increasing tourist capital and economic opportunities, reduce wealth inequality, incentivize investments in local infrastructure, including health care and education, facilitate cross-cultural exchange, and improve the visibility of important heritage sites, natural landscapes, and fragile ecosystems. The large numbers of travelers represent an opportunity to direct growing tourism into environmental and socially beneficial efforts. Thus, the question becomes even more potent in an increasingly global, and environmentally strained world: is there an avenue for tourism that can capitalize on the benefits of increasing tourist traffic, while minimizing the industry’s damages?

The Solution?

A movement towards more sustainable tourism, or ecotourism, can be part of this solution. Raising awareness about the impact of tourism and bringing stakeholders together is one way to achieve this through Sustainable Tourism Certifications. Over the past three decades, many initiatives have taken shape, with different sets of standards and resulting in many different schemes. Because the certification process is voluntary and because of the abundance of labels that are emerging, sustainable tourism certifications are often criticized and viewed as greenwashing (misleading labeling or unjustified claims of sustainable practices). Therefore, complete transparency of practices, measures, and results is the most important condition for a process toward sustainable development of an organization or destination.

When these schemes involve a number of stakeholders, including customers, small businesses, corporate interests, and local service providers, and consider the environmental impact of the effort as a whole entity, they can be incredibly valuable, sustainable, and regenerative economically and environmentally. These efforts could contribute to the achievement of many of the United Nation’s Sustainable Development Goals, including minimizing poverty, hunger, and gender inequalities, and improving education, work opportunities, safe industry and infrastructure, and responsible consumption.

Sustainable tourism certification schemes explained

The leading international organization in the field of tourism is UNWTO (United Nations World Tourism Organization). They promote responsible, sustainable, and accessible tourism as a driver of economic growth and inclusive development. About 15 years ago, the Global Sustainable Tourism Council (GSTC) was formed by 32 tourism industry partners, including UNWTO and Solimar International, to foster universal sustainable tourism practices. They developed a method for accrediting certifying bodies and certification programs, with the aim that these programs are objective and transparent. In essence, the GSTC provides the standards and the stamp of approval of the certification programs themselves, rather than getting involved in the direct certification of businesses or destinations; that is the job of the numerous sustainable tourism certifications adopting GSTC criteria.

For example, Green Destinations is one GSTC-accredited certification body for destinations. They support global destinations and tourism organizations with their sustainable tourism certification schemes, focused on a sustainable management cycle of continuous improvement and assessment of responsible tourism. Green Destinations uses the GSTC criteria, adapted for specific destination contexts, to certify destinations based on their level of sustainability performance. Solimar International and Green Destinations are working together at the country level including in destinations like Timor-Leste and the Maldives to share best practices, such as through the Green Destinations Top 100 Competition, and the Green Destinations Good Travel Seal White Label Certification Scheme. These programs enable recognition of destination sustainability efforts while providing important information to travelers seeking sustainable experiences.

Several other notable schemes which are effective in encouraging environmental awareness may not be GSTC accredited, but they do include the GSTC standards and/or the 17 Sustainable Development Goals. Blue Flag has a global accreditation program for beaches, marinas and tourism boats and promotes sustainable development in freshwater and marine areas. GreenKey audits and certifies tourism establishments (accommodation, restaurants, attractions and more) and promotes sustainable methods of operation and technologies, offering carbon and water calculation tools. Travelife is a certifying body for tour operators and travel agents. The program includes managing the impact of accommodation, transport and excursion providers. They offer a wide range of training and management tools to improve social and environmental impact in the destination. Biosphere tourism is a certification scheme that includes companies involved in destinations, events, hotels, and transportation, measuring environmental performance and social and cultural impacts.

Limitations of Sustainable Tourism Certification Schemes

Certification schemes are not without their complexities. Currently, over 100 companies claim to have developed sustainable tourism certification schemes to measure the impacts of tourism, from municipal waste, climate costs, and financial burdens. While these schemes tout their accreditation methods, many are certifying that the stakeholders they work for have met a minimum standard, instead of encouraging improved environmental and human conditions. Most certifications reward companies for doing their homework, but they don’t set standards for minimum wages, workers rights, and environmental initiatives.

Importantly, certification schemes must be transparent in order to be credible. Many resulting figures and measures from certifications are often unavailable to the consumer. Contrary to other certification schemes, sustainable tourism accreditation is often measuring progress or an effort to track progress against an unknown baseline. Certification programs such as Green Destinations offer destinations a goal to work towards improving their sustainability practices, which is an important aim in and of itself.

While it is critical that businesses measure impact and costs, the bigger picture can still have a negative impact. A company is part of a complex system, where the individual business may meet the criteria, but still harms the system as a whole. An example could be a certified hotel in a desert area. The hotel is incredibly resource intensive, extracting a depth of resources from a water-poor desert environment. Operations like this do not serve people or the environment.

In this case, the certifications the hotel has received are effective at attracting lucrative business and well-intentioned customers, but not for creating equitable environmental and social conditions for local ecosystems and people. Usually, there are no obligations to keep profits at the destination to contribute to this local ecosystem, but international chains shift their earnings to tax havens. Updating these certification schemes to include minimum requirements for acceptable environmental practices and working conditions for employees and include a fair contribution to the local ecosystem could hugely improve the broader sustainability goals.

Conclusion and Further Readings

Despite these limitations that can lead customers astray, the efforts to become a certified sustainable tourism business offer opportunities to improve environmental and social circumstances, address climate change, land use, animal welfare, and create healthy economies. Successful integration of sustainable practices and management can support a sustainable socioeconomic development strategy, increased economic security, and improved environmental conditions.

Do you represent a destination of tourism organization interested in being certified as sustainable? Solimar can help you to choose a certification program that suits your future sustainability goals. Contact us to learn more.

Written by Cat Padgett and Carla Rijnders on January 19, 2023

What Does Destination Management Mean and Look Like in Practice?

Written by Thomas Hinkel on January 5, 2023. Posted in Blog, Uncategorized.

Destination management is the process in which Destination Marketing Organizations (DMOs) work with stakeholders to increase development of the tourism sector, gain more tourists, address challenges, and bring more benefit to the local community. In the case of Solimar, this is also done while ensuring that this development is conducted sustainably, both from an economic perspective as well as an environmental perspective. This practice sounds simple in theory, but it can be a complicated process that requires coordination with a large group of people with diverse interests. Solimar is currently working in the Sugar River Region of New Hampshire to help develop a DMO from the ground up, as well as establish a website and marketing plan for the destination.

The Sugar River Region of New Hampshire is a picturesque New England destination that is made up of fourteen towns and one city. The region has hiking trails with scenic views, historic covered bridges, as well as quaint small-town charm as you travel from town to town. Solimar is partnered with the Sugar River Destination Council, the existing organization concerned with tourism, to assist in creating a Destination Management Plan that will benefit all the local stakeholders. The first step in this process was to create a DMO, and the Sugar River Region Destination Council (SRRDC) was established to coordinate and create, as well as conduct Destination Management.

Engaging Stakeholders in Destination Management & Understanding the Destination

To successfully manage a destination, it is important that the DMO fully understands the unique challenges and opportunities of the place. To understand your destination, you have to understand the tourists that are interested in visiting, as well as how to keep local residents satisfied. This holistic approach makes it very clear that different stakeholders and industries that are involved in tourism must be unified in their efforts in order to create a seamless experience for tourists.

Outside of the Sugar River Region example, Solimar has also created comprehensive Destination Management Plans in other regions of the world. Solimar’s work in Timor-Leste established a network of businesses that were key to the tourism sector of the island, and also assisted the community in creating a DMO. This community-based approach has yielded a lot of success for the local businesses throughout the island and has helped Solimar to hone its framework for creating and managing DMOs.

In the case of the Sugar River Region, Solimar and the SRRDC worked together to consult with a wide variety of organizations and individuals to better understand the needs of the community, as well as the goals these stakeholders shared for the community. These talks were held with local governments, tour and transport operators, accommodation providers, educators, business owners, as well as residents from across the region. Once common goals for the region are established, the DMO can guide the Destination Management Plan in the direction it needs to in order to reach these goals. This is an important part of community-based tourism, which is crucial to creating a sustainable Destination Management Plan.

Understanding the goals of all the stakeholders involved in the destination is critical, but it is also important to understand exactly what the destination has to offer as well as its capacity to host tourists. Conducting research on tourism, as well as the impacts it will have on the region is vital in order to stay true to the holistic approach. For one, this research can underscore the potential pitfalls that could occur if destination management is not done incorrectly. These downsides could pertain to environmental, economic, or social concerns. These concerns must be addressed in the Destination Management Plan to ensure that the destination is developed in a sustainable manner. These studies can also identify key opportunities to further develop attractions to bring success to the destination.

When background research was conducted in the Sugar River Region, key opportunities for collaboration with local stakeholders were highlighted. For instance, they found that cultural events in the region could be expanded to attract more visitors while partnerships between local businesses and residents of the region could be enhanced to make decision-making and strategizing more collaborative.

Considering Infrastructure and Logistics in Destination Management

Once goals are established, it is important to evaluate the region’s capacity and infrastructure in order to determine how best to move forward. For instance, where are the closest airports to the region, and is it easy to get there from the airports once tourists have arrived? In less developed tourism industries abroad, this step is very important to destination management.

Luckily, in the case of the Sugar River Region, the area is close to three airports in Boston, Hartford, and Burlington. There are shuttles that run from two of these airports, but the most scenic way to see the area is to rent a car and use it for travel! The Destination Development Plan aims to encourage this, as it is an easy way to get around the area while still getting to see all the breathtaking sights before you. In fact, the Sugar River Region plans to promote designated Sugar River Region Scenic Routes, which will connect the towns and bring you near historical markers.

There are many moving parts within destination management. As previously mentioned, understanding the region and its residents is necessary to ensure that the DMO is promoting equitable and sustainable practices in tourism development. Tourism is a fast-paced industry, therefore coordination and constant communication among stakeholders is the name of the game. Some examples of these coordination efforts within the Sugar River Region project are:

Ensure that campgrounds in the New England woods are properly prepared to host guests
Organize with local accommodations and restaurants to boost their visibility to tourists
Cooperate with cultural groups, such as the Claremont Arts Council to ensure that there are a myriad of events to encourage tourists to visit
Work with local governments to establish a Visitor Center for tourists.
Ensure that hiking trails are maintained and promoted

The DMO responsible for destination management also must ensure that the destination becomes successful, as this will bring more profits to the area and sustain the Destination Development Plan. Sustainability necessitates processes that are environmentally, socially and financially maintainable. Achieving this can be very difficult, but incredibly beneficial process to ensure that a destination’s tourism sector is developed sustainably.

Marketing & Destination Management

It is the role of the DMO to manage and coordinate with various organizations in the local tourism network. While this is the case, another important aspect of destination management is digital destination marketing. Digital marketing can change the reach of marketing campaigns for a destination from a local audience to a global one. Especially today, it is important that a destination has a strong digital footprint. With a strong digital footprint, it is easier for people to discover your destination and learn more about it.

The first step to building a strong digital footprint is to create a tourism website. This website should aim to not only promote the region, its attractions and its people, but also to encourage others to visit. In the case of the Sugar River Region, Solimar is currently working in conjunction with the SRRDC to make a website that will fit the destination’s needs. The website must ensure that campgrounds are listed online, as well as restaurants, and that events are properly listed and up to date. This requires a significant amount of information from the various stakeholders.

Creating a website itself is a significant undertaking, and it requires the same coordination between stakeholders that is necessary for the other aspects of destination management that have been previously discussed. The DMO must also ensure that social media posts are created which boost interest in the region and let tourists know that the destination has much to offer. Social media is a very powerful tool in increasing how much attention your destination gets, and destination management should account for utilizing social media to receive these benefits.

Destination management is an all-encompassing process that ensures that a Destination Management Plan is created and followed. The DMO responsible for destination management must ensure that all stakeholders are consulted, and that the destination is developed in a way that will help achieve these goals.

This is not an easy process, and one that requires careful coordination. However, by properly addressing these concerns, the Destination Management Plan will ensure that the destination becomes both sustainable and beneficial to all members involved, including the local government, the businesses and the community. The Sugar River Region is a great example of Solimar’s destination management process being put into practice. We encourage you to visit the area and see all that it has to offer!

Liked learning about Destination Management and want to hear more? Take one of our courses to learn more about destination management! Visit our Institute for Sustainable Destinations website today: https://institute.solimarinternational.com/

Sustainable travel, how to be a sustainable traveler in 2023

What Does it mean to be a Sustainable Traveler in 2023?

Written by Ellison Fellers on December 30, 2022. Posted in Blog, Uncategorised.

The term sustainable travel comes with many interpretations. It can encompass anything from staying in eco-friendly accommodations to taking one less flight. But, navigating what this means as a traveler can be complicated. In the simplest terms, sustainable travel refers to efforts to engage in environmentally friendly behaviors that limit tourism’s negative impacts on natural environments and local communities. Sustainable travel should be seen as a tool to help conserve natural resources, preserve and uplift cultures and protect the longevity of destinations for future generations. In this blog post, we will touch on some of the challenges the tourism industry faces and provide some thoughtful tips on being a more sustainable traveler in 2023.

The problems with travel as we know it

Pre-pandemic, travel was at an all-time high. But this boom did not come without negative implications. Destinations became burdened by overtourism, with some cities experiencing gentrification due to skyrocketing costs of living, increased congestion, pollution and strains on limited resources. Overtourism has also been an issue for destinations without the necessary tourism infrastructure needed to support an influx in arrivals, leading to detrimental environmental impacts on natural ecosystems. All of which ultimately impact a traveler’s experience as well as locals who call the destination home year-round.

In addition to overtourism and degradation of ecosystems, the way we get around results in a serious amount of CO2 emissions, further exasperating the climate crisis. The days of jet setting around the globe, hopping from one country to the next have led to increased emissions, with UNWTO reporting that flights have produced 915 million tonnes of CO2 in 2019 alone. With the interconnectedness of today’s world, low cost carriers and the ease of booking travel, it’s never been easier to get around. But the ease of travel has implications for the environment and society at large.

Tourism is one of the planet’s largest industries and one of the most significant exports and drivers of economic growth. Tourism accounts for 10% of all economic activity and supports 1 in 10 jobs. It is often the primary source of foreign exchange earnings in developing economies and the most viable option for sustainable economic development. This is true of no other industry. But this doesn’t necessarily mean that the destinations we know and love are benefiting from our visit.

Tourism leakage occurs when the revenue generated by tourism is lost to outside economies. What this means is that the money you spend in a destination rarely stays there to benefit the local economy. In developing countries, this is a major issue as the very economic activities aimed at catalyzing growth actually do very little. According to estimates by the United Nations Environmental Programme (UNEP), for every $100USD spent on a holiday, only around $5USD stays in a developing country’s economy. This equates to an average leakage of 95% and is a global issue that many key stakeholders are working to improve to secure an equitable future for local community members. For example, in the emerging destination of the Republic of Congo, Solimar International is working on developing projects where tourism dollars directly contribute to conservation efforts and to promote the country as an international ecotourism destination.

Our top sustainable travel tips for 2023

Visiting destinations close to home or halfway around the globe offer travelers the ability to engage with different environments, cultures, and ways of living. These experiences enrich our lives and ultimately shape how we perceive the world – not to mention the impact they have on our personal growth and development. But travel is a two-way street, and the importance of how local community members and destinations are impacted by individual travel behavior should not be undermined. We can all agree that travel gives us so much, but it’s time to begin reflecting on how we can give back to the people and places we visit.

It’s not all doom and gloom – travelers around the globe are becoming increasingly conscious about their choices when embarking on trips near and far. According to the Sustainable Travel Report published by Booking.com, a staggering 87% of respondents said they wanted to travel more sustainably. But what does that actually mean, and how do those intentions translate to more sustainable travel practices? While there is no single answer, there are many considerations that sustainable travelers of 2023 can consider before departing for their next trip. Below you will find our top considerations to making more well-informed choices during the planning process and while at your destination.

1. Seek out information from a Destination Management Organization (DMO)

Today’s travel space is flooded with information that can be useful in planning your next dream getaway. From blog posts to Youtube videos, booking engines like Trip Advisor to the influence of social media, the sheer quantity of resources can be super helpful – but also incredibly overwhelming. With algorithms and optimization, the smaller tourism players can be difficult to find from a quick Google search, which leaves travelers in a difficult place during the planning process. But there are ways you as a traveler can seek out those local, equitable and authentic experiences.

One such way is by looking for a Destination Management Organization (DMO) in the destination you plan to visit. DMOs are the backbone of tourist destinations as they exist exclusively to promote the area, attract visitors and develop a regional economy. Seeking experiences through a DMO can be helpful in guiding travelers toward lodging providers, attractions, restaurants, and retailers that represent the long-term goals of a destination. In short, DMOs can assist you in finding authentic interactions while supporting sustainable tourism initiatives that make the overall experience more enjoyable for you and local community members.

2. Visit emerging destinations

Another consideration you should be mindful of is choosing where to go. As mentioned above, there are many popular destinations that receive far too many tourists, leading to the various negative impacts of over-tourism. When you’re brainstorming destinations for your next getaway, you should challenge yourself to visit more off-the-beaten-path cities, countries, and regions, also referred to as emerging destinations. Emerging destinations are places with significant potential, where policymakers and local stakeholders alike need to make significant efforts to turn available resources and attractions into appealing tourism products.

While emerging destinations may not be on the top of your Instagram feed, they can provide incredible experiences for travelers through unfiltered and raw experiences, pristine environments and, the potential to be the only person at a key attraction. Some examples of emerging destinations are Georgia, The Cook Islands, and the Northern Territory of Australia.

3. Stop in a second city

If visiting an emerging destination is a little too raw for you and your next adventure, a stop in a “second city” is a good alternative. A second city can be any lesser-known destination that may not be the most popular choice for foreign visitors, but still offers the cuisine, culture and attractions of a country. Venturing to a second city will allow you to escape the overcrowded tourist areas all the while providing you with a more immersive look at local life. Instead of checking out Berlin, Canggu, or Phuket – consider Hamberg, Amed, or Ko Chang.

Wandering the road less traveled and avoiding mega hotspots allows ecosystems to regenerate and will give you a few extra benefits, some that may even be good for your wallet. In general, you can expect your money to go further in lesser sought-after destinations as heavily touristed areas usually charge a premium for food, lodging and even that coffee you get every morning. In addition to many other benefits, going to second cities helps contribute to the local community and economy that otherwise mainly caters to locals.

4. Choose the right season to travel

When you travel matters and has an impact on the way you experience a destination. Getting your timing right can mean many things like catching that local festival, experiencing the Northern lights or wildlife migration, or avoiding the rainy season in a tropical destination. While all these factors will contribute to and influence your overall decisions, avoiding destinations during peak season will help you be a more sustainable traveler. Have you always dreamed of visiting the canals of Venice or the sparkle of the Eiffel Tower in the evening? We’re not recommending that you throw those aspirations out the window, just that you’re more thoughtful when choosing when to visit. Traveling to those usually packed destinations during shoulder seasons can help minimize your impact on an otherwise overtouristed destination. A shoulder season is the period between high season and off season. Some destinations may be entirely closed during off-season, while others may experience crowds year round. There are some significant benefits to venturing to a destination during a shoulder season for example lower prices, better accommodation options and less crowds. This type of travel is also more considerate to local populations, giving the over-touristed destination a much needed break and spreading out income generation throughout the year.

5. Do your homework

But really, we mean it. Travelers have the responsibility of making themselves aware of social and environmental challenges destinations may be facing before embarking on their trip. Understanding some of the key issues helps you be more mindful of the way you interact while visiting. This doesn’t mean you need to spend hours researching before you go, but rather that you inform yourself of anything you should be aware of in order to “do no harm” in-country. For example, tourism often puts additional pressure on natural resources through over-consumption, and this can be especially harmful in places where resources are already scarce. In developing countries where locals may live without the everyday amenities we are accustomed to back home, this can be especially harmful.

Water scarcity is one such example. Swimming pools, golf courses, perfectly kept gardens and a shower in the morning, in the afternoon after a few hours spent by the sea, and a quick rinse before going to bed – you get the point. While there’s nothing necessarily wrong with these activities (and personal hygiene routines), it ultimately depends on where you are staying. In arid environments, dryer regions, or destinations with less infrastructure in place, engaging in the overconsumption of scarce resources ultimately leaves residents high and dry. The same goes for energy usage. In places with frequent power cuts, you as a traveler have the responsibility to lessen your footprint. Whether it be resource scarcity with water, power, and land, or the pollution created by solid waste, and sewage, the golden rule is to act more in line with locals. It’s a privilege we are able to jetset around the globe!

The same is true for social challenges. A big part of travel is learning how to be more sensitive to other people’s cultures. But know that these norms may not be the same as back home. Showing respect to elders, understanding how you should dress when visiting sacred places, and avoiding public displays of affection are some minor examples. But being a well prepared traveler requires you to also have a basic understanding of a destination’s political climate, laws and regulations and religious practices. Each and every destination is unique and comes with it’s own nuances and ways of life – that’s what makes travel so special, right? As you move through the world, embrace differences with an open mind, rethink the stereotypes and biases you may have had before your arrival and always respect social norms even if you don’t agree with them.

6. Actively participate and reflect during your travels

This one may seem obvious, but you’d be surprised with the number of travelers that bop from one destination to the next with few interactions with local people and places. In today’s globalized world, it’s easy to find the creature comforts of life back home – but is that what travel is really about? Get out of your comfort zone, venture off the main tourist streets, and push yourself to immerse in local experiences. The benefits of active engagement while you travel are two-fold. As a traveler, you’ll receive a multitude of benefits that span far beyond the end of your trip. You’ll have the ability to create more personal connections with the places you visit, which translates into a deeper reflection of the overall experience. Reminisce on your last trip, did you have a meaningful conversation with a local? Did you gain insight into daily life or see firsthand how the souvenirs you eagerly purchased for friends back home were made? Making intentional time for reflection during your travels may provide you with opportunities to gain that valuable insight and reconsider the preconceived narratives you may have had before embarking on your trip. You’ll also gain a deeper appreciation of the destination by having more participatory experiences, and locals will be greater for your eagerness to learn!

You can do many things as a traveler to be more mindful when you go abroad. From packing a reusable water bottle, to staying local, the options to lessen your impact on the environment and the communities you visit are endless. As we explore the world, it’s our responsibility to lessen the burden we leave!

To be the first to hear about our future tips on being a more sustainable traveler, follow Solimar’s blog for future updates!

Social media changed the tourism industry with sustainable tourism in Timor-Leste

How has Social Media Changed the Tourism Industry?

Written by Marissa Volkman on December 2, 2022. Posted in Blog.

The tourism industry looked very different merely 10 years ago. At that time, widespread internet usage had already wildly changed the landscape of the industry, increasing customer autonomy from the days of travel agency appointments and packages. But the explosion of social media platforms between 2006 and 2010 connected individuals around the world like never before, paving the way for another industry upheaval under social media marketing. Read on to learn the history of how social media changed the tourism industry.

The tourism industry before social media

Let’s rewind to 2004. TV, print, and radio advertisements prevailed as travelers and companies were still adapting to the nascent digital world. Airlines didn’t begin selling tickets online until 1994, and hotels followed a year later. Kayak–self-proclaimed pioneers of metasearch for travel–hit the stage in 2004, making it easier than ever for regular people to compare the growing number of internet sources on travel experiences and prices. These revolutionary tools meant that the industry would be forever changed for both tourists and destinations.

The Travel Cycle

A typical “travel cycle” had always looked something like this:

Internet and social media changed the tourism industry — The rise of the internet revolutionized trip planning. Photo by Z on Unsplash.

Potential tourists become aware of a destination.
They decide to go on the trip, making their payments to tourism businesses to book flights, hotels, and activities.
They go on the trip and experience all the things they have heard about.
They form their own opinions on the destination and share them with close friends and family (i.e. other potential tourists), causing the cycle to repeat.

As more people gained access to computers and populated the web with tourism content, a new step emerged: between hearing about a place and deciding to go there, people started doing their own online research. It thus became necessary for tourism businesses and destinations to develop a web presence to ensure they were findable and bookable.

The rise of the internet also led to a change in the tourism feedback loop. Previously, hotels and airlines solicited reviews through phone interviews and comment cards, which had low response rates. TripAdvisor revolutionized the industry in 2001 by making a public online platform for customer reviews. This feature impacted how travelers shared their trip and, subsequently, how they influenced other customers. Having customer relations on display made it even more important for tourism industry businesses to engage positively with customers.

Tourism marketing in the age of social media

Facebook was born in 2004 and had 50 million users by October 2006. By 2010, Twitter, Instagram, and YouTube were also popular, and the rise of smartphones encouraged people to share their lives in real time. Marketers quickly realized the value of these massive audiences, which have grown to billions today.

Given the social purpose of these platforms, most users share the highlights of their lives–and traveling is a major highlight. Today, travel is the most engaging industry on Instagram, and 43% of millennials say they won’t even go on a trip if they can’t post about it.

User-Generated Content (UGC)

UGC is the content that regular people (not businesses) post about a business or destination. This type of content has been revolutionary for travel marketers. In the past, destinations had to set aside a large portion of their budget to push out different types of media, hoping it would reach an eager traveler. Even when internet sources became widely available, people had to intentionally search for tourism content. That’s where social media changed the tourism industry. Now, customers organically share their best vacation photos, putting destinations, hotels, and restaurants on their Friends’ and Followers’ radars. Developments like location tags have expanded the utility of social platforms from travel inspiration to travel planning resources. Today, 85% of millennials use social media to plan their trips.

Free Marketing Channels

Destinations and businesses don’t have to wait for users to post about them–they can (should) also create their own account. This free in-house marketing allows destinations to create a unique brand persona by publicly engaging with previous and potential customers. By posting authentic content, a destination can make their brand visible to billions of people around the world–a wider reach than any other type of media advertisement. These metrics make social media bios a great place to cross-market and insert links to drive traffic to the destination’s booking website or other social platforms.

Another perk is the free analytics the platforms provide. With these, a destination’s social media manager can analyze which posts did well, with what audiences, and at what time in order to learn more about how to engage their target demographic.

social media changed the tourism industry with free marketing analytics — Social media changed the tourism industry with free marketing analytics. Photo by Lukas Blazek on Unsplash.

Destinations can also pay for social media advertisements. Facebook first introduced paid advertisements in 2006. Nearly every social media platform thereafter has followed suit, designing advertisements to look as close to a normal post as possible. These advertisements encourage user interest and engagement, as they portray more authenticity than the big pop-up ads that break up content on other web-resources like blogs and search engines.

Most importantly, paid advertisements can get content in front of specific target audiences. Social platforms have access to some of the most telling details about users’ interests, buying habits, community, and demographics, and can use this information to increase traffic to a business page.

Influencer Marketing

A more recent way social media changed the tourism industry is with influencer marketing. Destinations or businesses pay “influencers,” people with a large social media following, to post content about their place, product, or service. The influencer’s audience already trusts them, so hiring influencers whose content aligns with the destination’s brand values makes the brand all the more likely to gain traction with that audience. On platforms like TikTok, relatively small influencers with around ten thousand followers see higher engagement and can help smaller marketing campaigns get started and reach niche audiences.

Dangers of misusing social media marketing

Social media changed the tourism industry, leading to overtourism in Positano — Crowded streets in Positano. Photo by Georgi Kalaydzhiev on Unsplash.

As a visually-based tool, social media changed the tourism industry, but did so in some negative ways too. It can be difficult for brands to compete in this space, so they may be tempted to edit out distractions and enhance photos to make them more clickable. Market emphasis on getting the “perfect shot” lessens brand authenticity, leading to disappointed travelers, negative reviews, a poor reputation, and, ultimately, a decrease in visitation.

On the flip side, viral trends and fad destinations can lead to over-tourism. When the number of visitors exceeds the capacity of a destination, tourism is no longer beneficial to local communities. For instance, while there are countless Italian beach towns, Positano went viral as the Italian beach town. Subsequently, Positano saw an influx of visitors who posted the place on their socials, further increasing the town’s online presence and visitation. This cycle has led Positano to be crowded with tourists whose focus is on getting a great picture, rather than on participating in local economic or cultural activities. These unsustainable results make it necessary for destinations to create parameters for successful marketing that go beyond sheer numbers.

Using social media for sustainable destination marketing

Sustainable tourism prioritizes the authenticity and longevity of economies, cultures, and environments in touristic destinations. Destinations can promote sustainable tourism with social media by prioritizing authentic over viral content. Responsible branding involves thoughtful storytelling such that local customs and cultures are part of the tourist drive. Strategic planners can also limit overtourism by choosing the right social platforms and influencers to target specific age groups and types of travelers. The consultants at Solimar International are experienced in navigating the complexities of social media for sustainable destination marketing all around the world.

Digital marketing on Atauro Island

In 2018, Solimar began working under the USAID “Tourism for All” project to develop sustainable tourism in the island nation of Timor-Leste. Solimar worked closely with communities on Ataúro Island–the island with the most biodiverse waters in the world–to develop a Destination Management Organization called ATKOMA.

To promote the new Ataúro Island DMO website they created in October 2020, Solimar launched the “Adventures in Ataúro” social media contest, offering the winner a free trip to the island. The campaign reached more than 7,000 people across all of ATKOMA’s social platforms and directly resulted in more than 200 clicks on the new website. ATKOMA’s Facebook page also saw an increase of 75 followers, an exciting figure for a destination that previously had next to no online presence.

Solimar continues to support the marketing of Ataúro Island through the ATKOMA Facebook and Instagram pages. Between July 2022 and January 2022, increased and consistent posting in both English and the local language of Tetum led to a 96.29% increase in website users and a 75.2% increase in Facebook reach.

Influencer marketing for domestic tourism in Tunisia

Solimar has been supporting USAID’s Visit Tunisia project since 2021 by creating and implementing a national strategy to diversify Tunisia’s tourism sector. Throughout the summer of 2022, the project used influencer marketing to promote the National Tourism Office’s domestic tourism campaign, #Weekend_Tunisia.

Between April and June 2022, the campaign reached more than 2 million people on social media, leading the Instagram page to see a staggering 300% increase in followers. By July, the campaign had over 6 million views on social media, with featured businesses reporting an increase in bookings. At the end of the season, USAID posted two videos with Tunisian influencers that got more than 12 million views from the target audience in Tunisia.

So, yes, Social Media has changed the Tourism Industry. What does that mean?

Social media is a powerful tool for destinations to use. It must be used carefully to get the right amount and type of tourists to the right decisions. Through working as a sustainable tourism consultancy since 2001, Solimar International has seen how social media changed the tourism industry, and has a successful track record of strategically planning tourism for destinations in an ever-changing digital world.

WE DEVELOP, MANAGE, AND MARKET SUSTAINABLE TOURISM DESTINATIONS

Category: Blog