Category: Uncategorized

Life as a Solimar Intern in Armenia

Photo by Hayk Melkonyan, My Armenia

Last week, the My Armenia program kicked off a seven week-long tour guide training in the three regions of Armenia where we are currently working; Syunik, Lori, and Vayots Dzor. Each week, current and potential tour guides of each region will get training on different topics, starting off with history classes last week. At the end of the seven weeks, all guides will also be given a hands-on practical training on how to work with tourists and how to guide each tour that My Armenia is developing.

I joined the My Armenia team to the Syunik region last week. Together with Hayk Melkonyan, our training expert and photographer, we geo-tracked most of the tours that are being developed in this region. Hayk guided us and took a lot of photos during our trip, while I wrote down all the stops of each tour and the information that would be given to tourists. In general, this work is a lot of fun and often I can’t believe that I am working as I am feeling like a tourist myself!

However, after the tour ends, reality kicks in and we have to develop the scripts of each touristic experience. The scripts include all information of the tours; where do we start/end, what is being said at what stop, how long will we stay at each stop, and how long does it take to walk/drive from one stop to another. To write the content, I am not only relying on the information given to me by Hayk and the owner of the experience, but My Armenia has also invested in an ethnographic research of each region. The information in these reports are very detailed and descriptive, and are a good representative of the rich cultural heritage of each region in Armenia. Having this information definitely makes my work much easier.

Writing the script has to be done in such a way that it can be used by the tour guides so that they can give these tours themselves. It is quite challenging at times, considering I want to ensure that the Armenian cultural heritage is at the heart of each tour, showing its value to tourists. It is also rewarding, realizing that the product you are developing will support the Armenian tourism sector as a whole in the end. The support from Solimar on this end is great, and the experience and expertise that they share with me has taught me a lot about what it takes to work in the field of tourism development.

Of course, my work is not done yet as we don’t only have to do this work for the Syunik region, but for Lori and Vayots Dzor as well. This means we will be busy the coming weeks with field trips to each region, exploring all the touristic experiences, geo-tracking, taking photos, and developing scripts. I can’t complain, life as a Solimar intern in Armenia is everything but dull!

Solimar and the SAVE Travel Alliance are thrilled to have recently launched the new and improved SAVE Travel Alliance Website. We have partnered with the SAVE Travel Alliance team to create a fresh, updated, and comprehensive website dedicated to linking travelers from all walks of life to amazing experiences at our seven global destinations: Jamaica, Nicaragua, Bhutan, Myanmar, Namibia, Sri Lanka, and Campeche, Mexico. Our team has been working hard to develop and establish SAVE centers to act as headquarters that promote Scientific, Academic, Volunteer, and Educational tourism experiences. These locations each bring their own traditions and diversity to SAVE Travel, but their common goal is to encourage ethical tourism and bring passionate travelers to their nations.

Travel should make a positive impact on travelers and the destinations they visit. Our goals are to connect with areas of the world that are in need of positive and responsible tourism and to serve as a bridge between travelers and destinations. SAVE travelers include university students, professors, researchers, volunteers, tour groups, and many more! We have been researching and gathering information on amazing travel experiences, including volunteering at a school in Namibia and enjoying a 7-day Mayan culture tour in Campeche! These regional centers will establish lasting economic and social benefits for their communities by increasing international travel to these destinations, boosting responsible tourism, and advocating for the success of local businesses. Our revamped SAVE website beautifully showcases the history and culture of each destination through a modern and welcoming layout, stunning images, and captivating text. We are continuing to add unforgettable travel experiences to each of our destination’s pages to ensure that there is an opportunity for every type of responsible traveler.

Through this exciting SAVE project, we at Solimar and the SAVE Travel Alliance act as facilitators for travelers, organizations, universities, and our destinations’ local businesses. We are able to link travelers to our destinations’ amazing opportunities as they become available, and this easy access is invaluable to a passionate traveler. If a student is seeking a meaningful academic opportunity, such as a semester studying abroad, we point him in the direction of our academic experiences. If a scientist is looking to engage in biological research, we guide her to our global scientific experiences. It is then up to these potential travelers to decided to reach out to the organizations and make their dreams a reality!

We will make sure to keep you posted on the exciting happenings and progress of our new SAVE website. In the meantime, check it out and let us know what you think!

Originally Posted: January 21, 2016 

Solimar International is starting off the New Year right – we’re proud to have just launched a new project in Sri Lanka on January 4th of this year! This project is called Entrepreneurship and New Product Development in the Tourism Sector of the Northern and Eastern provinces of Sri Lanka. With the International Finance Corporation as our client, we look forward to working hard on this project until its intended end date of December 31st, 2016.

Background

Sri Lanka is a small island south of India, boasting gorgeous beaches, diverse wildlife, and lush rainforests as well as awe-inspiring ancient Buddhist ruins. Generally, Sri Lanka’s Western coast has been its tourism hub, but the Northern and Eastern provinces of Sri Lanka have recently been experiencing an emerging shift in the tourism industry. Although these parts of the nation encounter obstacles with respect to providing top-notch quality to tourists, we know that there is opportunity for growth and positive change. We intend to help develop these provinces into high quality destinations for international tourists with the goal of attracting visitors, both international and regional, for years to come. In this year’s project, led by Lucia Prinz, we are working towards boosting meaningful conversations in the Northern and Eastern provinces, specifically the Mannar, Batticaloa and Ampara districts, aiming for the advancement of improved policies and services between the private sector and government.

Specifics

During our year working towards improving the Sri Lanka tourism sector, we will be busy with essential tasks including: collaborating with local tourism providers to ensure the most up-to-date client services, and implement skills development training to these tourism providers in geographical areas using our Small Tourism Enterprise Operations and Management training course as a model. We will also provide workshops, sales training, and technical assistance and enhanced market access to promote our designated Sri Lanka provinces. In addition, we aim to organize local festivals to promote Sri Lankan provincial culture and tradition.

Outcomes

By the project’s end, our anticipated results include: implementation of a Small Tourism and Enterprise Operations and Management Course; creation of measures for best practices to submit a work plan to the IFC; enactment of a relationship between government and private stakeholders in tourism; expansion of tourism products or services, and implementation of a marketing strategy. These are just a few of our anticipated results, and we will keep readers posted on our progress throughout the year. Solimar is excited to start this new journey towards improving Northern and Eastern Sri Lanka tourism!

In January, Pacaya Lodge & Spa celebrated a soft opening with a New Year’s party for staff and guests. 

The resort, located 20 minutes from Granada, Nicaragua, overlooks the iconic Laguna de Apoyo and offers stunning views over the canopy to the crater lake below and Granada in the distance. The 26-room luxury resort features exceptional service, an infinity pool, gardens, restaurant, bar, spa, and beachfront access. 

Solimar’s Involvement with Pacaya Lodge & Spa

Solimar began working on sales and marketing for the lodge in January 2015. Our partnership with the lodge began when we were approached by Opportunity International Nicaragua in 2012. The NGO asked us to develop a strategy to leverage tourism to fund a high school operated by the organization. Solimar delivered a feasibility analysis for a luxury resort on the site which became the blueprint for Pacaya Lodge & Spa.

Solimar is thrilled to see years of hard work come to life and we are excited for the next phase. The lodge will celebrate a grand opening in March.

A Lodge with a Social Focus

This beautiful resort has a mission to support the local school. Currently, 240 students attend Escuela Tecnica Emprendedora, where they study either agriculture or tourism, the largest industries in the country. Pacaya Lodge & Spa will serve as a lab for tourism students and will help refine the school’s hospitality and English language curriculum and provide hands on experience through internships in the lodge itself.

Furthermore, Pacaya Lodge will source its produce from the school’s working farm. The goal of the program is to train students to grow produce without the use of pesticides so that when they graduate they will have the knowledge to work on or develop their own organic farms. 

Upon stabilization, Pacaya Lodge has committed to cover 40% of the school’s operating expenses. Pacaya hopes to provide students with the tools they need to succeed in Nicaragua’s rapidly expanding tourism sector and to ensure the sustainability and future of tourism and agriculture in Nicaragua. 

Delivering an Exceptional Nicaraguan Travel Experience

Keeping these objectives in mind, one of our main roles in the Pacaya project was to develop the marketing and branding strategy for the lodge. Our goal was to deliver an exceptional Nicaraguan travel experience that differentiated Pacaya Lodge & Spa from other Latin American resorts.

The solution was simple: grow from within the community. While many upscale resorts in Latin America seek to shield guests from local communities, Pacaya Lodge & Spa embraces its sense of place. The lodge highlights local artists and artisans, offers unique cultural excursions, and promises the opportunity to engage with the community. 

The lodge features furniture, fixtures, and art from 16 local artisans. These artisans live and work in Masaya and Los Pueblos Blancos. Rotating galleries and exhibits on the property feature local artists. Spotlighting these skilled artists and community members strengthens the local economy and creates a guest experience that is authentically Nicaraguan. 

Customized excursions bring guests to nearby cultural and natural attractions, such as nature reserves, volcanos, and cultural sites. In developing these excursions, we wanted to create a one-of-a-kind travel experience and support the development of new tourism destinations. 

Moving Forward

We know that visitors are seeking more meaningful travel experiences with rich stories and authentic experiences. It was important to us to create an genuinely Nicaraguan story in order to present the colorful history and culture of the destination.

Solimar is thrilled to be working with the lodge to develop a strong brand based on the lodge’s unique location, local partnerships, and rich Nicaraguan history. We believe that a successful strategy is designed at the community level. We can’t wait for the grand opening! 

Solimar’s Project Highlights of 2015!

2015 was an exciting year for Solimar International! The past twelve months have taken us around the globe–from tourism strategizing in Tanzania, marketing the Great Himalayan Trail in Nepal, training Ethiopian officials, to launching a new ecolodge in Nicaragua. Check out our recap of some of the amazing projects that kept us busy this past year.

Campeche, Mexico: In July 2015 we began a partnership with the SAVE Travel Alliance Team and Fundación Avanza to create a SAVE Center in Campeche, Mexico. This program will promote Scientific, Academic, Volunteer, and Educational tourism experiences in the Campeche region while enacting economic and cultural benefits for local organizations and businesses for years to come. The SAVE Center will provide a way for travelers to directly experience Campeche’s rich heritage and biodiversity and help spread the word on what the destination has to offer to international visitors. The project will run through April 2016 to increase the number of SAVE tourism attractions as well as Campeche’s ability to sustain its SAVE projects over time.

Tanzania: In early 2015, Solimar teamed up with Dalberg Global Development Advisors and the Government of Tanzania to develop a conservation-friendly tourism strategy for Southern Tanzania. The plan included a universal blueprint for tourism development in this vast, lesser-visited region of the country; as well as a focus on four key tourism anchors for the area, including Selous Game Reserve, one of the largest reserves in the world and the Ruaha National Park, which boasts the largest density of lions in Africa. The plan took approximately 6-months to complete, including extensive stakeholders consultation, and was approved by the government in July 2015. The strategy is now a cornerstone for a $60 million World Bank loan to develop tourism in the region. 

Armenia:In September 2015, Solimar built on its collaboration with the Smithsonian Institute through the launch of a 4-year cultural heritage tourism program in Armenia. The goal of the program is to enhance the cultural heritage tourism experience in the country, especially outside of the capital, to increase awareness about the destination and improve the skills of local people to benefit from tourism and sustain their cultural heritage. Armenia is not well known in the international market, and if it is, the focus tends to be on the long Christian history of the country. Solimar will be working with the Smithsonian and local partners in 2016 to tell the more diverse story of the country, including its food, wine, traditions, crafts and history. 

Geotourism Program: 2015 was a busy year for our Geotourism Program! In January, we launched our largest National Geographic partnership program ever to create a Geotourism Stewardship Council and Interactive MapGuide covering the Mississippi River corridor. In June, we completed and handed over the National Geographic co-branded interactive geotourism mapguide to the World Bank / IFC-led Geotourism Stewardship Council of Eastern Sri Lanka. In September, we launched a Geotourism project to create a Geotourism Stewardship Council and Interactive MapGuide for the Tequila region of Mexico. More to come and even more exciting destinations in 2016!

 Bhutan: Solimar has partnered with the Royal Government of Bhutan to help improve its in-country growth and source economic opportunities for Bhutan’s poorest communities – while remaining culturally aware. Our work to date has included suggesting tourism and development improvements to help the country preserve its cultural and natural resources. Through next year we will continue to assist the government with recommendations for modifying its tourism policy, pinpointing the tourism potential in Bhutan’s traditional villages, and boosting sales in local villages by providing opportunities for travelers to directly connect with Bhutan’s goods and communities. 

Ethiopia: Solimar teamed up with The George Washington University to contribute to the Ethiopian Sustainable Tourism Development Project. To assist the country realize its tourism potential, we developed and conducted a series of five  training sessions for the Ministry of Culture and Tourism and a handful of regional tourism bureaus. Our short-term trainings centered around five major areas: an overview of the tourism sector and how Ethiopia compared to competing nations, destination and site development, tourism marketing and branding, tourism planning and implementation, and management and technical skills, ensuring that the tourism officials will thrive in the industry. Our results were spectacular: we successfully trained 198 government officials in Ethiopia that will in turn benefit the entire Ethiopian tourism industry!

Myanmar: In January 2015 we launched a 3 year North-American Marketing Representation contract with the Myanmar Tourism Federation (MTF). In April Solimar opened its doors in Washington, DC as the brand new MTF headquarters in the US/Canada! Now with an optimized website launching this month, we are excited to promote Myanmar to North American travel trade and assist the country in developing important trade partnerships to bolster its tourism economy.

Nepal: Along with Adam Smith International, we spent 2015 working on a project for the Nepal Market Development Program, ensuring the effective online promotion of trekking in Nepal. Our project focused on supporting the marketing and promotion of destinations lesser-known by international travelers, using the framework of the Great Himalaya Trail that stretches from one end of the Nepali Himalayas to the other. A vast number of locals depend on tourism to survive, and we believed that showcasing hidden, less physically intense trekking during the off-season would help create a consistent income for Nepal’s rural poor. Our marketing work included organizing a trip of Instagram influencers, creating a short promotional video, and co-hosting AdventureWeek. 

Jamaica: In August, we partnered with Jamaica Tourism Board (JTB), the Jamaica Tourism Product Development Company (TPDCo) and Jamaica Social Investment Fund (JSIF) to create a brand identity and marketing strategy for the Jamaica’s community-based tourism businesses. We are focusing on promoting rural enterprises across the island comprised of farmers, craft producers, and others who have organized themselves to carry out business activities. We have successfully created a national brand for community tourism with enthusiastic feedback from our partners and clients as well as a national strategy and action plan for community tourism, and we hope our project brings awareness to Jamaica as a community tourism destination.

Pacaya Lodge, Nicaragua: Pacaya Lodge and Spa is an ecolodge at Laguna de Apoyo, Nicaragua, and we have been working hard to prepare branding and marketing support for its upcoming opening. The lodge is located near villages known for their artwork, and we’ve developed the idea of showcasing local artisan goods in the lodge and collaborating with surrounding communities to implement craft tours and demonstrations to visitors. To date, our achievements include the development of a sales and marketing strategy, the creation of an engaging branding strategy, the management of a full time onsite volunteer, and the training of sales and marketing staff members.

Verde Valley, Arizona: Our project with the National Geographic Society Maps Division has been in action since November 2014, and by January 2016 it will be complete. We have helped a handful of local suppliers increase the value and importance of the Verde River in Arizona as an essential economic asset. To preserve this valuable but threatened natural resource, we are implementing a sustainable destination program in the Verde Valley region. Tourism is one of Arizona’s largest industries, and it is vital that we aid in its continued growth. To date we have managed an abundance of tasks, including content creation and design for a new destination website! We hope to raise awareness of and celebrate the Verde River while engage the Verde Valley community in conservation and sustainable tourism development efforts.

“We rely confidently on Solimar's deep technical experience and professionalism as tourism consultants. You always are exceeding our expectations.”
Leila Calnan, Senior Manager, Tourism Services Cardno Emerging Markets

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